Terms & Conditions.

Terms & conditions.

Terms & Conditions.

> Terms & Conditions for Feel At Home.

 

  • Feel At Home is an additional service which Three makes available to its customers. Three reserves the right to extend, withdraw or modify the terms of Feel At Home and/or the destinations included at any time.
  • Customers cannot use their smartphone as a modem to connect other devices such as laptops and tablets - also known as “tethering”, in the destinations listed above.
  • Customers may be able to (i) stream; and (ii) connect over a virtual private network (VPN), while in an applicable destination, however, both browsing and streaming may be slower than in the UK. 
  • Three reserves the right to suspend this service if we reasonably believe that the customer is using VPN for accessing illegal or improper content or in contravention of our use requirements set out in our terms and conditions.

 

Feel At Home Out of Allowance charges

 

Out of allowance will be charged at a single domestic set of prices across all tariffs: 

  • Voice calls to UK 16.6p/min 
  • SMS to UK 5.2p/text
  • Internet Data 10p/MB

 

In country roaming calls (e.g. Italy - Italy) and roaming calls to other international destinations (e.g. Italy - US), standard roaming prices shall apply. For more information about our international charges please click here.

 

Applicable Limits and Restrictions:

 

  • If you are a pay monthly customer, you can use your monthly allowance as if you were in the UK, subject to the below usage restrictions.
  • If you are a Pay As You Go customer, depending on your plan, you may have certain allowances included when you top-up. You can use these as part of Feel At Home. You can also buy Add-ons which give you allowances which can be used as part of Feel At Home. Special roaming rates for calls and texts back to the UK and data use will apply. The limit for Pay As You Go customers will be limited to your available credit.
  • Inclusive minutes and texts are for standard UK mobiles and UK landlines beginning 01, 02, 03. Personal Numbers (070), premium rate numbers beginning 09 and directory services numbers beginning118 shall be blocked in the selected destinations.
  • In any case, in the event the customer’s plan includes all-you-can-eat data and/or an add-on with additional data, voice or SMS the following limits per month shall apply: 
    • Data: 12GB
    • SMS: 5,000
    • Voice 3,000 minutes
  • Three may contact the customer if the above limits are exceeded in any given month.
  • Three reserves the right to suspend the international roaming when in a selected destination if the customer’s use exceeds any of the above limits for two (2) months within a twelve (12) month period. The service will be reinstated once the customer returns to the UK. 
  • This offer is intended to be used by UK residents travelling abroad, and Three reserves the right to suspend the service in the event the UK allowance is used exclusively abroad for two (2) months within a twelve (12) month period. 
  • For more information on our UK and international rates please check our Price Guide.
  • USA Only: our current range of dongles and mobile wifi devices are not compatible with the network frequencies used by our roaming partners in the USA. This means you won’t be able to use your dongle or mobile wifi device to connect to the internet while in the USA but you can still use Feel At Home as a MBB customer if you are using your Three MBB SIM in a tablet.