Change your plan without extending your contract. Get extra minutes and data, with no extra commitment. Or, change your plan to get all of the added Three benefits, like Go Roam and Go binge. From only £3 a month extra.
There's a few differences between Add-ons and changing your plan.
Add-ons act as small one-off boosts to get you through to the end of the month, to cover any unexpected high usage. If you need something to tide you over, or you need a Personal Hotspot allowance at short notice, an Add-on is perfect.
If you're going over your allowance every month, though, it's probably because your plan isn't giving you what you need. You'd probably prefer moving to a plan that can deliver everything you need, so you don't have to worry about running out every month.
Add-on & extra allowance FAQs.
What's the difference between Add-ons upgrading and changing my price plan?
Add-ons are designed as occasional additional allowance providers, for when you’re using more than you anticipated one month.
If you’re using more than your allowance permits every month, changing your price plan is a way to get more allowance without upgrading your contract or taking out a new contract. It’s kind of like a recurring Add-on that you don’t have to keep activating! There’s no additional commitment either, so it won’t affect the length of your contract or your handset.
You’d upgrade if your contract period is coming to an end, and you want to change things up. This might involve upgrading your handset as well as changing your plan allowances, and it will likely have a difference in cost attached. Upgrading will require your existing contract to be within a month of its end date.
How do I change my price plan and is it permanent?
You can change your price plan by going to My3 or using the Three app. Or, just click the buttons further up the page! And don’t worry; you can always get in touch with us to drop back down to your base commitment if changing your price plan doesn’t work out.
How do I cancel an Add-on or additional allowance?
You can cancel an Add-on by contacting us on Webchat or by calling us. You can also drop back down to your base monthly commitment by getting in touch. You can find all contact information at www.three.co.uk/contactus
How do I buy Add-ons?
If you're on a Pay As You Go plan you need to make sure you have enough credit to convert it to one of our great value Add-ons. If you're a pay monthly customer, the cost of your Add-on will be taken from your monthly bill.
Pay Monthly customers can purchase multiple short-term Add-ons, but each particular Add-on can only be active once per billing cycle on your account. For example, if you buy a data Add-on during one billing cycle, you won't be able to buy the same data Add-on again during the same billing cycle. However, you can buy multiple different Add-ons per billing cycle.
You can purchase an Add-on in the Three app or on My3. No data? No problem. The Three app works even without data allowance.
If you're on a Pay Monthly plan, your Add-on will expire when your monthly allowance is refreshed.
If you're on Pay As You Go, your Add-on expires 30 days from the date of purchase. When you've used up your Add-on, we'll send you a text to let you know and you can decide whether you want to purchase another.
Which Add-ons can I get?
The Add-ons you can get will depend on which price plan you have with us. You can check which Add-ons you already have, see which ones are available to you, and buy an Add-on by downloading the Three app.
You can also do this by logging into My3 and selecting Allowance then Add-ons. The price you'll see for short-term Add-ons is a one-off cost until the end of the billing month, while long-term Add-ons have a monthly cost.
Can I increase my Personal Hotspot allowance with an Add-on?
If you're a Pay Monthly customer and have all-you-can-eat data included in your plan, you'll have a Personal Hotspot allowance for use in the UK (unless you're on an Essential plan).
The amount of data included in your allowance depends on your contract start date. You can check your Personal Hotspot allowance by going to My3 and selecting Allowance. And don't forget, you can increase your allowance by buying a Personal Hotspot Add-on in the Three app.
Personal Hotspot is available on Pay As You Go using a data Add-on (up to 30GB) or by converting your cash to credit at the unbeatable rate of 1p/MB.