If you live close to the Northern Irish border, you may sometimes roam onto a Republic of Ireland network without meaning to. This is called inadvertent roaming.
Our monthly fair use limit of 12GB applies when roaming in our Go Roam in Europe destinations, which includes the Republic of Ireland. There is no extra charge for using your allowance up to the 12GB data limit. But once you’ve exceeded your data limit, you’ll be charged 0.3p/MB for the remainder of your UK allowance. There are no fair use limits for making calls or sending texts whilst roaming in a Go Roam in Europe destination, and the Republic of Ireland is excluded from the daily roaming charge.
If you believe you’re being charged for inadvertent roaming, we recommend turning your data roaming setting OFF on your device. You can simply toggle this back on next time you travel abroad.
If you are a Northern Ireland resident on a Pay As You Go tariff and believe you have been charged as a result of inadvertent roaming on the Irish border, please contact us and we can provide a refund.
If you are a Northern Ireland resident on a Pay Monthly tariff, we’ll automatically review these charges at the end of each bill cycle. Any charge corrections will always be reflected on the following month's bill. You can check your account to see when the next bill is issued.