Go Roam

Go Roam lets you call, text, and use your data in 71 destinations around the world. It’s made up of two parts - Go Roam in Europe and Go Roam Around the World

Read on below for more info.

With Go Roam in Europe, you can unlock your allowances to:  

  1. call and text back to the UK or another EU destination  
  2. use your data up to a fair use limit.  

If you don't have any allowance left, you'll benefit from our special roaming rates. 

If you're in one of our Go Roam Around the World destinations, you can unlock your allowances to: 

  1. Call and text back to the UK 
  2. Use your data.  

Go Roam Around the World does not include calls or texts to international numbers. 

Daily roaming charges

Unless stated otherwise, there’s a daily roaming charge to unlock your UK allowance for 24 hours in Go Roam destinations. You'll be charged as soon as you use any of your plan's allowances in a Go Roam destination.

a day

Around the world
a day

If you’re on Pay As You Go, or your Pay Monthly plan started before 1 October 2021, these charges won’t apply. Republic of Ireland and Isle of Man are excluded from the daily charge. Fair use policies apply in Go Roam destinations, check out our FAQs for more info.

Countries not covered in the Go Roam destinations are charged at standard roaming rates. See our Price Guides for the latest information and pricing. 

Be prepared for travel

Your questions answered

Go Roam works automatically when you arrive in a Go Roam destination, as long as data roaming is switched on in your device's settings and you have a compatible device with the latest software downloaded. If you’re a Pay As You Go customer, you’ll need to have activated your SIM and made a chargeable event - such as making a call, sending a text or getting online - in the UK first.

When you arrive in your roaming destination, you’ll receive a text confirming the roaming charges costs in that country. To check out the standard international roaming charges for the country you’re visiting, click the ‘Roaming Charges’ link and choose your destination.

Don't forget that when you're calling or texting back to the UK, you'll need to replace the first 0 in the number you're calling or texting with +44.

Our fair use policies differ depending on whether you are roaming in a Go Roam in Europe or Go Roam Around the World destination and may be updated from time to time.

Go Roam is intended for our UK customers, who are UK residents visiting one of the destinations for short periods, like holidays or business trips.

More information is available on our Support Page.

If you’re traveling to a non-Go Roam destination, you will not be able to use your available allowances; you’ll be charged the standard roaming rates which vary depending on destination. Visit our Roaming Abroad page to find out more.

If you live close to the Northern Irish border, you may sometimes roam onto a Republic of Ireland network without meaning to. This is called inadvertent roaming.

Our monthly fair use limit of 12GB applies when roaming in our Go Roam in Europe destinations, which includes the Republic of Ireland. There is no extra charge for using your allowance up to the 12GB data limit. But once you’ve exceeded your data limit, you’ll be charged 0.3p/MB for the remainder of your UK allowance. There are no fair use limits for making calls or sending texts whilst roaming in a Go Roam in Europe destination, and the Republic of Ireland is excluded from the daily roaming charge.

If you believe you’re being charged for inadvertent roaming, we recommend turning your data roaming setting OFF on your device. You can simply toggle this back on next time you travel abroad.

If you are a Northern Ireland resident on a Pay As You Go tariff and believe you have been charged as a result of inadvertent roaming on the Irish border, please contact us and we can provide a refund.

If you are a Northern Ireland resident on a Pay Monthly tariff, we’ll automatically review these charges at the end of each bill cycle. Any charge corrections will always be reflected on the following month's bill. You can check your account to see when the next bill is issued.