About Go Roam Around the World Allowances.
You’re seeing this page because you’re close to reaching or have reached your Go Roam Around the World usage limits. Find out more about Go Roam restrictions below.
Go Roam is available in 71 destinations worldwide, including our 49 Go Roam in Europe destinations, and is intended for our UK customers who are visiting one of the destinations for short trips, like holidays or business trips. With Go Roam Around the World you can use your allowances to call and text back to UK and between Go Roam in Europe destinations and use your data to get online, and it won't cost you a penny more.
Our plans include a set of allowances, made up of a number of ‘units’ which can be used in the UK and our Go Roam destinations. Each unit converts automatically on use and entitles you to a voice minute, a text or a megabyte (MB) of data. To see what your monthly allowance is for minutes, texts and data, simply check which plan you’re on in your My3 account.
You can use a portion of these allowances in our Go Roam destinations each month:
- You can use up to 12GB of data if you are on a Pay Monthly plan. If you are on PAYG, you can use up to 12GB in a Go Roam destination.
- If you have all-you-can-eat texts you can send up to 5000 texts back to the UK or between Go Roam in Europe destinations.
- If you have 3000 or more minutes included in your allowance you can use up to 3000 minutes on calls back to the UK or between Go Roam in Europe destinations.
These allowances are also set out in your Price Guide. If you use more than your Data Fair Use Policy per month in a Go Roam Around the World (non-European) destination, your data usage may be blocked until your next billing period starts and your allowances reset. If you exceed any of these allowances when you’re in a Go Roam destination for any 2 months within a rolling 12 month period, we may suspend international roaming on your account, meaning you’ll no longer be able to use your device or allowances abroad.
Go Roam Around the World is also subject to usage restrictions which you should be aware of:
- You can use your phone abroad in any Go Roam Around the World destination for any 2 complete months in a rolling 12 month period.
Exceeding this usage restriction may result in the suspension of international roaming services on your account, meaning you will no longer be able to use your device or allowances abroad. If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, the restriction won’t apply.
For more information on Go Roam allowances and destinations please click: www.three.co.uk/goroaminformation