Drops phone for the 27th time

Being without your phone or tablet is a massive pain, but we can get you back up and running in no time. From accidental damage, to loss and theft, Three Insurance gives you peace of mind.

There are 2 types of cover:

Damage Cover

From cracked screens and out-of-warranty breakdown, to damage caused by children or pets. We can get your device repaired or replaced the next day, from as little as £4 a month.* Plus, up to £300 cover for accessories included with, or purchased at the same time as your device.

Full Cover

The ultimate protection starts at just £7.50 a month* and covers you for loss and theft, as well as all accidental damage. You’ll get a quick repair or replacement device, plus up to £300 cover for accessories included with, or purchased at the same time as your device.

*Price for Damage Cover ranges from £4 - £9.50 a month and price for Full Cover ranges from £7.50 - £14 a month, dependant on device make/model.

What's Covered Damage Cover Full Cover

Cracked screens

Port and speaker damage

Damage due to fire, explosion, implosion, and overvoltage

Damage caused by a third-party (eg. children, animals, and other persons)

Water and moisture damage

Battery performance below 50% of its original performance

Extended warranty after manufacturer warranty ends

Accessories up to £300 (included with or purchased at the same time as the device)

Theft or loss (where a police report has been filed)

Pickpocketing

Damage already covered by manufacturer warranty or seller guarantees

Minor cosmetic damage

Intentional damage

Personal data on the device

Software applied to the device that isn’t necessary for its operation (for example, apps)

Theft or loss as a result of the device being intentionally left unattended in plain sight or intentionally left unlocked in vehicles, public premises, or public places.

How to get Three insurance

You can take out Damage Cover or Full Cover insurance when you buy a phone or tablet on one of our Pay Monthly plans.

Reasons to choose Three Insurance

Next day replacement

Next business day replacement

Claim before 8.30pm on weekdays, or 2.30pm on Saturdays, and your replacement device should be with you the next business day.**

Convenient quick repairs

Convenient, quick repairs

You can send it to us in the post, or go in-store. Or get our mobile repair van to come to your home or office to fix your phone while you wait.***

Worldwide cover

Worldwide cover

Whether you’re at home or away, we’ll service your claim in any Go Roam destination. And you’re still covered by our usual repair and replacement services.

Unlimited screen repairs

Unlimited screen-only repairs

Cracks happen. So it’s good to know you get unlimited screen-only repairs with both Damage Cover and Full Cover. All for just a £25 excess fee.****

**Subject to geographical restrictions. See full Three Insurance terms and conditions. Claim excess fee applies.
***Subject to device type and geographical restrictions. See full Three Insurance terms and conditions. Claim excess fee applies.
****Each claim is subject to a £25 excess fee.

Are you eligible?

You can take out Three Insurance if you’re over 18 and you live in the UK permanently. Full terms and conditions and a claims excess fee apply. For more information, check out the Full Cover Insurance Product Information Document and the Full Cover Extra Information Document or the Damage Cover Insurance Product Information Document and the Damage Cover Extra Information Document.

How to make a claim

The quickest and easiest way to submit a Three Insurance claim is to do it online here. If you do it before 8.30pm on a weekday or 2.30pm on Saturdays, we’ll deliver a replacement device the next business day.† You can call us on 333 free from a Three phone or 0333 338 1001 from any other phone, standard call charges apply.

Start a claim

†Subject to geographical restrictions. See full Three Insurance terms and conditions. Claims excess fee applies.


If you've bought insurance from us before 6 March 2020, you can make a claim by visiting our Three Rescue™ Support. You'll also find all the phone numbers you need for an issue with your device.

This insurance is mediated by SquareTrade Limited, which is authorised and regulated by the FCA (No. 538538) in the United Kingdom. Registered office: 5 Golden Square, London, W1F 9BS, United Kingdom. The insurer is Starr International (Europe) Limited, the underwriter of this policy, whose registered office address is at 30 Fenchurch Avenue, London EC3M 5AD, United Kingdom. Company number 9654797. Starr International (Europe) Limited is authorised by the Prudential Regulation Authority (“PRA”) and regulated by the Financial Conduct Authority (“FCA”) and the PRA To check the FCA and PRA registrations, see http://www.fca.org.uk/register or call +44 20 7066 1000.