Helping you pay your monthly bill

We understand that our customers might be concerned about the current cost of living crisis, and we want to do whatever we can to help.

You can also use the info on this page to find out what options we offer to help you. If you're a Business customer, go to our Stay connected for Business page.

Want to control your spend so you don't run into problems?

There are a couple of things you can do to help stay on top of your bills in the future.

  • Change your bill payment date
    Changing your bill date is easy so long as you're not already in collections, and it can make a big difference. Get in touch to talk about it.
  • Remove Add-ons
    Check for any Add-ons you have that you don’t need. We can take them off for you, and save you money.
  • Control your spend
    You can cap your monthly spend to make sure you never go over a certain amount each month, even if you run out of allowance.
  • Three app
    Our app is free, and it's a great way to keep track of your day to day use. Unfortunately this isn’t available to Three Business customers.

Make a payment

If you want to pay your bill, you've got a couple of options:

For other payment options, head over to our Ways to pay page to see what could work best for you.

If you already have a payment arrangement, you can make a partial payment ahead of the due date. Use the Three app or My3, or give us a call on 400.

If you’re a Three Business customer, you can make a partial payment by calling us free on 337 from your Three Business phone.

Live chat

If you can’t call us, you can contact us using live chat.

Need more time?

If this is your first time calling and you need a payment extension, just let us know. During this time of uncertainty, we can help you out and we won't turn off your services. You just need to let us know. The best thing to do is call 333.

Remember that your future bills will still be due as normal. If you're still having trouble paying your bill, just come back to this page for info.

Had an extension before? You might still be able to get another. Just call us on 333.

To discuss your bill, call us free on 333 from your Three phone. We're here 08:00-20:00 Monday to Friday, and 09:00-18:00 Saturday and Sunday.

What happens if I don’t pay, or don’t get in touch?

If you don’t pay your bill or get in touch with us, you might find your services have been restricted.

We may also:

  • Disconnect your account
  • Add a cancellation fee
  • Pass your details to a debt collection agency
  • Provide information about this overdue payment to credit reference agencies

For further information on the measures we may take if you fail to pay your bill, please refer to Pay Monthly Terms & Conditions | Three Sections 6.17-6.23, 9, 10.1, 10.3 and 13.2 (customers who joined or upgraded on or after 29 October 2020 / Pay Monthly customers who joined or upgraded between 29 May 2015 and 28th October 2020).

If you’re a Three Business customer, this will apply to all lines within your account.

For further information please refer to Terms & Conditions | Three. Terms and Conditions for Business Customers - who joined or upgraded on or after 23 July 2021.

Still worried?

If you're struggling to pay your bills, you can get free and impartial advice from:

You can also check out our Vulnerable situation policy.

Contacting the NHS

We’ve zero-rated the following lines, so it won’t cost you anything if you need to contact the NHS.

  • NHS Video Conferencing
  • NHS/111
  • 119

Crisis Support

We’ve zero-rated the following charity websites. This means that vulnerable customers can access support without using their data – even if they’ve run out.

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