Our Fraud and Security teams are always tracking different types of fraud. This scam involving mobile phone Pay Monthly contracts has been on the increase recently. We’ll describe what it’s about and what to look out for.
The fraudster will cold call people, claiming to be from a mobile phone seller. And they’ll offer an unbeatable deal on a popular phone. If the customer agrees, they’ll think they’ve placed an order with the seller and possibly even made an upfront payment. In reality, the scammer has placed an order with a genuine mobile phone provider, like Three, using the customer’s details.
Instead of ordering the correct phone, they’ll take out a contract for a different phone. The customer will receive texts and emails confirming that the order’s been placed and that the phone is on its way.
When the delivery arrives, it’s not the phone the customer ordered. The fraudster will phone to apologise. They’ll try to resolve the situation by asking the customer to return the phone to an address they provide. All the while, claiming that the correct phone will be sent out. They’ll also promise the customer that the postage will be credited back on their first bill.
However, the return address is a fake address, and the new phone never arrives. When the customer then tries to get in touch with the scam seller, they can’t get through. And when they call the real mobile phone provider, they’ll have no record of the new phone. They’ll only have the original order that the fraudster made. This is when the customer realises it has been a scam.
Check out our Safety portal to learn more about how to keep yourself safe from fraud.