No. Three, SMARTY, Vodafone, VOXI, and Talkmobile will all continue to operate independently. Existing contracts, plans, pricing, and customer support remain unchanged.
Three UK and Vodafone UK merger completed
Three UK and Vodafone UK have officially merged, marking the beginning of an exciting new chapter. Together as VodafoneThree, we’re building our best network ever, backed by a guaranteed investment of £11bn that will transform connectivity across the UK.
Right now, nothing is changing, your terms and conditions remain.
Our stores and support staff are all open with our colleagues on hand to provide you with the support you need as normal. Our network and engineering teams are also working around the clock to provide you with the best possible network experience.
We will keep you updated on any changes.
Frequently asked questions
To invest £11 billion into creating our best-ever network, improving coverage, speed, and reliability nationwide.
No. Your existing price plan remains unchanged.
Switching processes between brands remain the same for now. In the future, customers can expect exclusive cross-brand deals to provide additional choice.
No, your current deals remain unchanged. However, customers can look forward to new exclusive offers designed specifically for Three and Vodafone customers in the near future.
No, you do not need to swap your SIM or take any action.
Avoid fraud - Following Three's recent merger with Vodafone, we are aware that scammers are targeting our customers.
You do not need to make any changes to your SIM card, phone number, or personal details as a result of the merger. Anyone contacting and asking you to do so is a fraudster.
If someone contacts you by phone or social media claiming to be from Three or Vodafone, please do not share any personal details with them, including any One-Time Passcodes that we send to you via text or email. Fraudsters may be attempting to access your account.
If you receive a suspicious text, please report it by forwarding it to 7726. For a suspicious call, text the word CALL and the number to 7726.
Yes, you will still need a PAC to move your number.
No. Please continue to use your current provider’s customer services or stores. Customer service operations remain separate at this time.
There are no immediate changes to roaming or international services. Any future updates will be clearly communicated to customers in advance.
Find out more about VodafoneThree at vodafonethree.com
The Network
We have a detailed timetable for upgrading the network over the next eight years – monitored and enforced by our regulator Ofcom. With the rollout of our 5G Standalone Network, we expect to reach 99% of the population benefiting millions of customers through significantly better quality, greater reliability and enhanced capacity for handling the ever-increasing demand for data we are seeing from our customers.
Short for the ‘fifth generation’ wireless mobile network, 5G is the newest iteration of our global mobile networking standard. The current 5G network only uses upgraded technology in existing masts and also partly relies on 4G technology. 5G Standalone is a fully upgraded network in all its component parts – from radio, to access, transport and core - that solely uses 5G technology. In doing so, it enables much higher speeds, lower latency (allowing for things to happen in real-time) and increased reliability.
In short, 5G Standalone has the potential to completely change the way we live and work.
Over the next 8 years, we’ll be rapidly expanding 5G Standalone coverage across the UK. Customers will experience significantly improved 5G speeds, better indoor and outdoor coverage, and lower latency (less lag, buffering etc), with 99% 5G Standalone coverage expected by 2034.
We're rolling out our new network at pace, but some areas - like hills, underground spaces, or older buildings - may still experience limitations during early phases. Even where a location is technically "live," performance can vary depending on terrain, distance from masts, or indoor signal strength. We’re actively working to improve this every day, and soon, you’ll benefit from an even stronger, more reliable connection.
We are significantly expanding ultrafast broadband coverage across the UK, focusing especially on homes and businesses underserved by current broadband providers, offering better speeds and more reliable connections. By bringing together Vodafone’s largest full fibre footprint and Three’s wireless broadband we will be able to challenge the market and improve things for customers.
Legal substantiation
‘’By bringing the two networks together, our customers will enjoy expanded coverage, faster streaming and better reliability.’’
Expanded coverage: Vodafone UK has an existing 4G coverage, covering 99 % of the UK population. When VodafoneThree upgrades all sites in the phased network rollout, VodafoneThree will launch 5G Standalone (5G SA) on all sites. At the end of the rollout program (in 2034), VodafoneThree aims to deliver 5G SA coverage equally to existing 4G coverage, resulting in offering you an expanded coverage.
Given the roll out of 5G SA, our customers will, in time, be able to stream faster and have better network reliability. 5G SA, or as we call it, 5G Ultra, is a fully upgraded network in all its component part that solely uses 5G technology. In doing so, it enables much higher speeds, lower latency, and increased reliability.
“Through network upgrades, we’ll reach millions more customers with our 5G Ultra network, providing better-quality connectivity and faster speeds for our customers”
5G SA, or as we call it, 5G Ultra, is a fully upgraded network in all its component part that solely uses 5G technology. Given the sole use of 5G, the quality and the speed of connection will better once VodafoneThree completes its rollout by 2034, hence reaching millions of customers.
“We’ll offer superfast broadband to millions more households by combining our UK’s largest full fibre footprint with 5G broadband.”
Currently, as of 2 May 2025, Vodafone is the largest full fibre provider in the UK with full fibre available to 19.8 million premises out of 32.8 million premises. Comparison below based on availability of CityFibre, Openreach, OFNL, Virgin Media as of 2 May 2025, as independently verified by thinkbroadband.com
As a result of the further roll out of 5G broadband and the increase in our full fibre footprint to 23.5 million by April 2026, we will be able to offer superfast broadband to more households.
If you have a question that isn’t covered or need any further help and support, get in touch at: www.three.co.uk/support/contact-us or if you’re a Business customer, get in touch at: www.three.co.uk/business/help/contact-us