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Three Store return form

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Please complete the details below.

    This form will be sent to Three Unipart Customer Care team. The Unipart team can receive forms up till 4pm Monday to Friday. If received before 4pm we aim to arrange collection next working day, anything received after 4pm would be next working day +1.

    Collection details

    Store address

    Device Details

    £

    IMEI of the device/s being collected (List all if multiple devices).

    Serial number of the device/s being collected (List all if multiple devices).

    SKU of device/s being collected

    SKU description / Make and Model of device/s being collected

    Provide description of damage including whether the battery is visible and/ or swollen.

    Preparing To Ship 
    1. Go to iPhone Settings> General> Select 'Transfer or Reset iPhone'> Select 'Prepare to Ship'
    2. Reason for Shipping - Select 'Repair, Trade-in, or Return'> Select 'Continue'
    3. Enter Apple account password.
    4. Erase iPhone - Select your choice and 'Continue'
    5. Device will enter the discharge process which can take upto 2 hours.
    6. Once complete, screen will say 'Ready to Ship'> Select 'Done.'

    Confirm the devices have been put into "Prepare to Ship" mode. If not, is this because the device won’t power up or for another reason?

    Returns order reference number (MTPOS returns order number)