More and more attempts are being made to defraud consumers.
If you think you have been a victim of fraudulent activity, you should look to report it as soon as possible.
If you think someone has accessed your Three account, or a Three account has been set up in your name or at your home address, without your permission, please let us know.
Common signs of fraudulent activity include receiving any texts, emails, letters, or calls saying you've bought Three products or services when you haven't, or when money has been taken from your bank account for something you haven't bought.
Here’s everything you need to know about how to report Fraudulent activity …
Step 1 – Bring together all the information you have about your issue:
It’s important you have all the information about your issue to hand.
Include any mobile or account numbers you might have received texts, emails, letters or calls about. Double check the details you have noted down are correct.
Look to understand if any money has been taken from your bank account, which you have not authorised.
Step 2 – If money has been taken from your account without your permission, you should first contact your bank directly:
Your bank will investigate your issue and stop further unauthorised payments from being taken.
Step 3 – Register your issue with Action Fraud:
Report what has happened to Action Fraud, the UK’s national fraud reporting centre. Reporting your issue to Action Fraud will ensure that the correct crime reporting procedures are being followed.
Action Fraud will pass on all fraud cases to the National Fraud Intelligence Bureau (NFIB) and you will receive a NFIB reference number.
Action Fraud will either refer your report to your local police force for investigation or if no action can be taken at the time, the information regarding your case will be used to build a national intelligence picture.
You can make a report to Action Fraud by calling 0300 123 2040 or online at actionfraud.police.uk. Call 101 if you're in Scotland (Mon – Fri 8am to 8pm).
Step 4 – Register your issue with Three:
After ensuring your bank account is secure and raising your issue with Action Fraud, you should now contact Three. Our Customer Service team will be able to investigate your issue and look to find a quick resolution.
We will need as much information about the incident as possible, including the National Fraud Intelligence Bureau (NFIB) reference number you received from Action Fraud.