If a message is still available when you call your voicemail, you are advised to record it to your phone to keep it for longer than our systems are able to. You can also do this to create a copy of a voicemail personal greeting. Alternatively, if you use a visual voicemail manager (pre-installed on some devices), you may be able to save a copy of the call directly from there.
If a message has been deleted, either by you or in line with our retention policies this will automatically be deleted on the system and cannot be retrieved. Can I get details of 999, 111, and 0800 calls made?
We aren’t able to release information about 999, 111, 0800, and other free-to-call numbers as part of a DSAR. This is because under OFCOM general conditions, any calls that are free of charge to the customer, such as 999 and 0800 calls, mustn’t be included on an itemised bill or in any other records that we may provide to you, the customer.