Loss and theft

Your smartphone or tablet’s compact size and value makes it vulnerable to loss or theft. Our guidance below will help you keep it and its contents secure.

Tips for protecting your device

  • Protect your smartphone or tablet’s contents by setting up a password or PIN on the lock screen
  • Install a reputable tracking app so you can attempt to trace your device if it’s lost or stolen
  • Apps like ‘Find My’ on iOS will also let you remotely wipe your data
  • Make a note of your phone’s IMEI number – this will help you be reunited with it should it be lost or stolen
  • Regularly back up your important data like photos and contacts
  • Consider taking out Three Insurance to cover the cost of your device should the worst happen
  • Register your devices on immobilise.com to help the police reunite you with them if they’re lost or stolen

Learn more about securing your phone or tablet

Tips for preventing theft

  • Never leave your device unattended in a public place
  • Never leave your device unattended when it’s visible through a window
  • Use safes to secure your devices when staying in hotels
  • Don’t carry your device in a pocket or bag that’d be easy for a pickpocket to access
  • Be aware of what’s going on around you when using your device in public places

Tips for if your device is stolen

  • Notify the police and get a crime reference number if you think your device has been stolen
  • Your crime reference number will help you when making insurance claims
  • Get in touch with us so we can disable services for your device