About your final bill

How it works

If you have cancelled your contract under Three’s 14-day moneyback guarantee (or in the case of Home broadband Consumer customers within 30 days) the following information does not apply. For more information on our moneyback guarantee, please see Three.co.uk/terms-conditions/returns-and-exchange-policy.

Once you've submitted a request for your plan to be cancelled, you will receive a confirmation by text message. Any usage of your Three service while your account is still active will be included in your final bill. Your account with Three is closed when your phone number moves to another network, or your 30-day notice period comes to an end.

Once your account is closed, you will be sent a final bill. This bill will tell you when your account was closed and the date your final balance is due. You will receive your final bill within 38 days of your account closing.

If you’ve got a Device plan on Three Your Way and you cancel your Airtime plan, you'll need to continue paying off your Device plan until the outstanding balance is paid. You can settle your outstanding device plan balance at any time via bank transfer. It’s worth noting that you’ll also no longer be able to log into your account once you’ve cancelled your airtime plan. Find more info about this here.

To ensure your final bill includes all remaining charges, it can take up to 28 days for your final bill to be generated. We then allow 10 days for printing and delivery of your final bill. In most cases, you will receive your final bill in less than 38 days.

Why it might be higher

Your final bill may be higher than you expected because it's for a longer period than a standard bill. Your final bill will include any charges owed before you cancelled, as well as your line rental and usage for the 30-day notice period or the period until you ported your number.

If you have an outstanding early termination fee to pay, this will be included on your final bill.

Please remember, if you are are asked to return any equipment to Three at the end of your contract, you must return this equipment. If you fail to return your equipment to Three, you will be charged a non-return fee.

How to pay

You can pay your final bill in all the usual ways. If you have a Direct Debit set up, we'll let you know the date we'll collect this on the bill.

If you still have questions about your final bill, feel free to get in touch with one of our dedicated Live Chat advisors, who’ll be happy to help.

If you’ve requested a PAC/STAC code

If you have left Three to join another network, you will recieve your final bill within 38 days of your phone number transferring to your new network.

Your account will be active until you use your PAC/STAC. You'll be billed for all your usage until the time your switch is completed.

Credit Refunds

If your account is in credit when it closes, you may be owed a refund. Any refund owed to you will be refunded within 14 days of your final bill. This refund will be sent to the bank account linked to your Three account. Please note, not all types of credit are eligible for a refund. To find out more about our terms and conditions on refunds, please visit three.co.uk/terms-conditions.

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