In the breakdown of your first bill, you’ll see Monthly price plan charges followed by 2 charges:
The first is for the first 2-6 days of your plan. This one-off charge lets you use our network right away while we’re setting up your account.
The second is your first full monthly charge. You’ll see this on all future bills.
These charges make up the Total monthly price plan charges for your first bill.
Any Add-ons or discounts will show as 2 charges, with the first covering the initial 2-6 days of your plan. And the second for your first full month. Remember, this is only for your first bill. After that, you’ll be billed at the agreed monthly cost, plus any charges for services used outside your normal allowance.
Got a Device plan? You’ll see your device plan agreement under Account level breakdown. Your monthly device payments won’t be shown there, though – that’s a separate contract with a separate Direct Debit payment.
Need a Device plan statement? Give us a call, and we’ll help you out.