About your first bill
You’ll get your first bill within 10 days. It’ll be higher than usual because it includes charges for the first 2-6 days of your plan plus the full cost of the following month.
That’s only for your first bill, though. After that, you’ll be billed at the agreed monthly cost, plus any charges for services used outside your normal allowance.
We’ll send a notification when your bill’s ready and let you know when payment’s due.
All charges on your bill automatically include VAT. Here’s how to get a VAT invoice if you need one.
What’s included in your first bill
In the breakdown of your first bill, you’ll see Monthly price plan charges followed by 2 charges:
The first is for the first 2-6 days of your plan. This one-off charge lets you use our network right away while we’re setting up your account.
The second is your first full monthly charge. You’ll see this on all future bills.
These charges make up the Total monthly price plan charges for your first bill.
Any Add-ons or discounts will show as 2 charges, with the first covering the initial 2-6 days of your plan. And the second for your first full month. Remember, this is only for your first bill. After that, you’ll be billed at the agreed monthly cost, plus any charges for services used outside your normal allowance.
Got a Device plan? You’ll see your device plan agreement under Account level breakdown. Your monthly device payments won’t be shown there, though – that’s a separate contract with a separate Direct Debit payment.
Need a Device plan statement? Give us a call, and we’ll help you out.
* Specific dates shown are indicative only
More information on your first bill
Number of connections
This is where you can find your Three phone number and any other connections associated with your billing account.
If you’ve brought your number to Three from a different network, you’ll have a temporary number for a few days. It’ll show on your bill as a separate connection for the days before your number was moved from your last network.
VAT charges
Your first bill is itemised and shows your monthly recurring and other charges plus any discounts and credits before VAT. Underneath that, you’ll see the combined total plus the VAT amount.
Finally, you’ll see your total charges after VAT and total amount due to be taken on your payment date.
About eBills
Unless you've requested otherwise you’re automatically set up to get eBills. We’ll send you a text every month. Or if you have a tablet, such as an iPad, an email to let you know your eBill’s ready.
You can see your full eBill by going to your account on your computer. Or you can find a summary of your bill on the Three app.
If you’re a Three Business customer, you won’t receive eBills. Call us free on 337 from your Three phone to discuss your bill.
Learn more about getting started with Three.
Your account, at your fingertips.
Track your spend, stay on top of bills and access exclusive offers
Download the Three App today
Did you find this page useful?
Any feedback you have helps us make your experience better.