About eBills
An eBill is a free electronic version of your bill. Sometimes it’s called paperless billing, but we call them eBills.
When your latest bill is ready, we'll send you a text to let you know. Then all you have to do is log in to your secure account to view it. If you connect to Mobile Broadband using mobile Wi-Fi, or have a tablet such as an iPad, we'll email you to let you know when your bill's ready.
If you’d like to request your Device plan statement, please get in touch and we’ll help you out.
Changing to paper bills
If you want to switch back to paper bills you can. We can send you an itemised bill by post, which costs £2.50 per month. This is the full version of your bill which shows details of all your calls, messages and internet data you’ve used.
You can switch to paper bills by visiting your My3 account on your computer:
- Log in to your My3 account by entering your Three number and your password. If you haven't registered yet, you can register here
- Under Bills, select Change how you’re billed
- Click Change how I’m billed
- Select Itemised bills by post or Summary bills by post
- Click Save
Viewing older bills
You can see your bills from the last 12 months in your account on your phone. To go back further, you can view, download and print PDF copies of your bills from the last 12 months. Just log into your account to view them.
To view PDFs you'll just need to make sure you have Adobe Reader installed on your computer.
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