Reached your credit limit?

Update for iOS users

Accessing zero-rated websites will use your data allowance if you're using iCloud Private Relay.

Credit limits are applied as standard to all of our customer accounts. This is a form of spend control which helps make sure your bills don’t accidentally skyrocket.

If you’ve recently hit your credit limit, feel free to get in touch. You can either: 

  • make a payment to bring your bill below the credit limit, or 

  • chat to us about the possibility of increasing your limit. 

We will sometimes review your credit limit to make sure it’s appropriate for your account. Don’t worry – this doesn’t affect your credit score, and you don’t need to do anything.

If you want to know more about controlling your monthly spend, check out our Spend caps page.

Did you find this page useful?

Any feedback you have helps us make your experience better.