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Reached your credit limit?

Update for iOS users

Accessing zero-rated websites will use your data allowance if you're using iCloud Private Relay.

Credit limits are applied as standard to all of our customer accounts. This is a form of spend control which helps make sure your bills don’t accidentally skyrocket.

If you’ve recently hit your credit limit, feel free to get in touch. You can either: 

  • make a payment to bring your bill below the credit limit, or 

  • chat to us about the possibility of increasing your limit. 

We will sometimes review your credit limit to make sure it’s appropriate for your account. Don’t worry – this doesn’t affect your credit score, and you don’t need to do anything.

If you want to know more about controlling your monthly spend, check out our Spend caps page.