Complaints form

We’re sorry to hear you haven’t had a great experience. If you fill out our form, we’ll do what we can to make it right.

We answer most complaints within 7 working days, but it can sometimes take longer. We'll contact you first by phone, or by email if we can't reach you. If you've already sent us a form, please bear with us. We’ll be in touch as soon as possible.

If you’d like to resolve the issue quicker, you can also contact us via Live Chat or give our customer team a call.

Your account details

Step 1/3

Next: Your complaint

Make sure you use the same details you use for your Three account, as this will help us to resolve the issue as quickly as possible.

Date of birth
Please enter a valid date.
Postcode Make sure this is the one registered to your Three account. Please enter your postcode.

If there's something specific you think we could do to solve this, let us know here.

Make sure you don't share any sensitive or personal data, such as bank details.

How would you like us to contact you?
When's the best time to call you? We'll try where possible to call you at your preferred time.

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