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Frequently asked questions
How do I buy Add-ons?
If you're on Pay As You Go, you need to have enough credit to buy an Add-on. If you're a Pay Monthly customer, the cost of your Add-on will be taken from your monthly bill.
Pay Monthly customers can purchase multiple Add-ons, but each one can only be active once per billing cycle. For example, if you buy a data Add-on during one billing cycle, you won't be able to buy the same data Add-on again during the same billing period. However, you can buy multiple different Add-ons per billing cycle.
You can buy an Add-on in the Three app or on My3. No data? No problem. The Three app works even when you’ve run out.
How long does an Add-on last?
How long an Add-on lasts depends on which you’ve chosen and what plan you’re on.
For Pay Monthly customers, all Add-ons except our Short-Term Boost and One Day Boost renew automatically until cancelled.
For Pay As You Go customers, Add-ons typically last 30 days from the date of purchase.
Which Add-ons do I have, and which are available to me?
You can check which Add-ons you have, see which ones are available to you, and buy Add-ons on our app.
You also log in to My3 and select Allowance then Add-ons. The price you'll see for short-term Add-ons is a one-off cost until the end of the billing month. Long-term Add-ons have a monthly recurring cost.