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Roaming abroad

Use the Three app or log in to My3 to check if your device is ready to be used abroad.

Check your roaming or calling costs

If you joined or upgraded after October 2021, enter your destination below, or see all destinations. If you joined before October 2021, please check our price guide.

If you have a Pay Monthly tablet or data SIM, please select Pay Monthly.

Select plan:

Roaming notifications

When you arrive abroad, we’ll text you with any charges you can expect in that destination. If you don’t want to receive these notifications, text stop to 330. You can reactivate them by texting start to 330.

We’ll also notify you if any charges have been incurred while you’ve been roaming. Plus, we’ll let you know when any Go Roam Passes or Data Travel Pass have been activated and when they’ll end.

You can check your usage at any time by logging into the Three app or your My3 account. All 3.uk links are free to access.

Inadvertent roaming

Inadvertent roaming – also known as accidental roaming – is when your device accidentally connects to a network in another destination. This can happen if:

  • You live or travel near an international border, where your device may connect to a network in different country
  • You live or travel near a coastline, where your device may connect to a maritime network
  • You’re on a plane, where your device may connect to an airline network

Connecting to another network may mean you’re charged higher roaming rates. If you connect to a network in a new destination, we’ll send you a text explaining any charges you can expect there.

To avoid inadvertent roaming, you can:
  • Review your credit limit on your My3 account
  • Switch off Data Roaming
  • Manually select the network for the country you’re in. If you do this, you’ll need to manually change your network each time you visit a new destination 

You can find out how to switch off Data Roaming or manually select a network by searching for your device on our device support page.

Before you go

And keep your account at your fingertips wherever you go.

Check your balance, top up, and get all the Data Packs and Add-ons you may need.
 

To use data abroad, you must have data roaming switched on in your device settings. If it’s switched off, you’ll only be able to call and text.
 

Some networks abroad are switching off their 2G and 3G coverage, so having a 4G device is more important than ever. 

To stay connected while you’re abroad, you’ll need a 4G device with 4G calling or VoLTE enabled in your settings. 

Use our device support page to check if our device is compatible with 4G calling.
 

If you’re a Pay Monthly customer, remember to set your Spend Cap to an amount that covers any Go Roam passes, daily roaming charges, or Data Passports you may need.

A Spend Cap helps you control your monthly spend on calls, texts, and data not included in your monthly bills.