What's covered by Three Rescue

With effect from 6 March 2020, we no longer offer Three Rescue™ for sale. For more information on our new insurance product, check out About Three Insurance.

If you have a Three Rescue policy, read on for information about what’s covered.

Three Rescue offered two cover options:

Three Rescue™ Damage Cover – this protects your device against the risk of damage (including cracked screens and liquid damage) and out-of-warranty breakdown only.

Three Rescue™ Full Cover – this protects your device against the risk of loss, theft, damage (including cracked screens and liquid damage) and out-of-warranty breakdown.

We cover your phone, tablet or dongle bought from Three and registered to your Three account, as well as any accessories that come in the box with your device. If you got a laptop or tablet as part of a deal when you bought a mobile Wi-Fi device, Three Rescue only covers the mobile Wi-Fi device. Read more about making a Three Rescue claim on our main Three Rescue™ page.

Here's what Three Rescue covers

  • Worldwide cover.
  • Next day UK replacement.*
  • Pet damage.
  • Lending to friends and family.
  • International replacement (£20 extra cost).
  • Out of warranty breakdown.
  • Accidental damage, including cracked screens.
  • Malicious damage by a third party.
  • Accidental water and liquid damage.
  • Loss. (Not for Damage Cover)
  • Theft. (Not for Damage Cover)

* Next day delivery in mainland Great Britain only, for claims accepted before 8.30pm Monday to Friday and 2.30pm at weekends. Excludes Bank Holidays. Any replacement device you receive may be refurbished to ‘as new’ standard using original equipment manufacturer parts. If you think we’re late please let us know and if we’ve missed our delivery promise, we’ll give you £20, credited to your bank account within 30 days.

What's not covered

It's also important to know that you're not covered for:

  • A third claim or subsequent claims made within a 12-month period.
  • Any claim if you haven't paid your insurance premium. If you haven't paid a premium but your policy hasn't yet been cancelled, we'll process your claim if you pay the outstanding amount.
  • Accessory-only claims and accessories other than the battery, mains charger and hands-free set that came in the box with your device.
  • Any calls, texts, data usage or downloads on a lost or stolen device.
  • Cosmetic damage - where the device works as normal except where you are claiming for a cracked screen.
  • Damage caused by making alterations to the device or acting against manufacturer guidelines.
  • Any fault that happens within the manufacturer's warranty period.
  • Confiscation of your device by a finance company or government agency (e.g. the police).
  • Any losses or consequences you face as a result of being without your device.
  • The excess fee you have to pay to complete a claim.
  • Any device other than the one shown on your welcome letter unless replaced by us or replaced under manufacturer warranty.
  • Any claim that we find to be fraudulent. If we settle a claim that's later found to be fraudulent we may take action to recover our costs.

If your device is missing or damaged and the problem's covered by Three Rescue, make a claim here.

Three RescueTM is administered by Asurion Europe Limited (“Asurion”), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered address: PO BOX 670, Brentford, TW8 1DA.

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