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Help with your Three insurance policy

You can take out insurance when you buy a new device on one of our Pay Monthly plans. You need to be over 18 and live permanently in the UK.

Visit Three Insurance for more information about our policies and prices.

Making an insurance claim

It's easy to make an insurance claim online or over the phone. Before you do, please read our Three Insurance terms and conditions and check our advice on lost and stolen devices, if you think this may apply.

If you took out insurance with us before 6 March 2020, you'll have our old insurance product, which is called Three Rescue. Please see Managing your Three Rescue policy for more information about how to make your claim.

Cancelling your insurance policy

You can cancel your Three Insurance policy at any time by calling us on 333 from your Three phone – this is free to call if you’re on one of our Advanced plans. Or call 0333 338 1001 from any other phone (standard call charges apply).

We'll only be able to refund your premiums within the first 28 days if you haven't made a claim. After 28 days you can cancel at any time, but we won't be able to refund your premiums. Your cover will finish at the end of the period you’ve paid for.

Additional information

If you are upgrading to a new phone, your current Three Insurance policy will automatically be cancelled. So, if you’d like to insure your new device, you’ll need to take out a new Three Insurance policy.

If you are upgrading to a SIM Only account, you will be given the option to continue with your existing insurance or to remove it. If you don’t want the insurance to continue, either because you no longer have the original device or you don’t want to continue insuring the device, you can remove it during the upgrade or at any other time.

Call us on 333 from your Three phone – it’s free to call if you’re on one of our Advanced plans. Or call 0333 338 1001 from any other phone (standard charges apply) and we’ll help you with your query.

We hope you won't ever need to make a complaint - but if you do have an issue, please use the relevant contact details below:

If you have a Three Rescue policy (bought before 6 March 2020)

Email: threerescue@asurion.com

Call:

For mobile phone insurance: 333 from a Three phone, or 0333 338 1001 from any other phone.

For tablets and Mobile Broadband: 500 free from a Three phone, or 0333 338 1003 from any other phone.

You can call us between 08:00-21:00 Monday to Friday or 09:00-18:00 at weekends. We’re closed on UK Bank Holidays. 333 is free to call, except for Essential Plans. Check your price guide for full details.

Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages.

Write to: Three Rescue™, PO Box 670, Brentford, TW8 1DA.

If you have a Three Insurance policy (bought from 5 May 2020 onwards)

Call:

For mobile phone insurance: 333 from a Three phone, or 0333 338 1001 from any other phone.

For tablets and Mobile Broadband: 500 free from a Three phone, or 0333 338 1003 from any other phone.

You can call us between 08:00-21:00 Monday to Friday or 09:00-18:00 at weekends. We’re closed on UK Bank Holidays. 333 is free to call if you’re on one of our Advanced Plans. Check your price guide for full details.

Calls to 03 numbers cost the same as calls to UK landlines starting 01 and 02. Calls from landlines and mobiles are included in free or inclusive calls packages.

Write to: Three Insurance Customer Experience Manager, SquareTrade Limited, 5 Golden Square, London, W1F 9BS.

To check the status of a complaint, you can call SquareTrade Limited on 0131 203 3074, or email complaints@squaretrade.co.uk.

If you’ve got an insurance policy with us, you may be eligible for a replacement depending on the type of cover you’ve purchased. You can make a claim directly with your insurance provider.

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