Our Cookies Policy

To make full use of three.co.uk, your computer will need to accept cookies, as we can only provide you with certain, personalised features of our website by using them.

Except as set out in the table below, our cookies don't store personal information such as your full name, address or payment details; they just hold the 'key' that, once you're signed in, is associated with this information. This is also true of any cookies that we use in your My3 account.

If you'd prefer to restrict, block or delete cookies from three.co.uk, you can use your browser to do this or in the case of some third party cookies, you can opt-out by following the procedure as set out in the table below. Each browser is different, so please check the 'Help' menu of your particular browser to learn how to change your cookie preferences.

Below is a list of the cookies we use, and what we use them for.

three_first_visit

These cookies identify you when you first visit three.co.uk and to present appropriate information for you - for example, a lightbox pop-up.

APACHE-COOKIE

This cookie is used by our web servers to make your visit to three.co.uk possible and manage your web browser session across the servers we have.

_#env

This cookie is used to collect information about your browser. It stores things like screen size and browser type, so we can give you the best experience on three.co.uk.

_#lps

This cookie is used by our marketing partners to track where you came from and how you arrived at three.co.uk.

_#sess

This cookie stores information about your particular visit to three.co.uk and what you've looked at on our site in an individual session.

_#srchist

This cookie stores the history of how you got to three.co.uk.

_#tsa

This cookie stores the history of how you got to three.co.uk.

_#uid

This cookie stores a unique user identifier for you, so we can track how you've used three.co.uk and your behaviour through the site.

_#vdf

This cookie stores what you've bought on our site while you look at other pages.

__utma

__utmb

__utmz

These cookies are used by our Google Analytics tracking software to store information about your visit to three.co.uk.  Google Analytics stores information about (a) the pages that you visit on three.co.uk; (b) how you got to three.co.uk (e.g. via an ad, an email link etc) and is used to calculate search engine traffic and the effectiveness of ad campaigns; and (c) what you click on when you visit three.co.uk. 

For more information, including details of how to block these cookies specifically, please see https://support.google.com/analytics/answer/181881?hl=en.

gpv_p12

This cookie captures which page on three.co.uk you've come from prior to the one you're on.

mbox

Occasionally we run tests on three.co.uk to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers.

s_vi

This cookie is used by our web analytics software to track the time and date of your visit and then gives you a unique ID.

rsearches

This cookie is used by the search function on three.co.uk to remember your recent searches. When you return to the site and type in a search term it will pre-populate the box with search terms you've used before.

s_lastvisit

This cookie lets us know when you've been to three.co.uk once and then when you come back to visit us.

s_nr

This cookie tracks the details of your visit and your journey within three.co.uk.

prevpage

This cookie captures which page on three.co.uk you've come from prior to the one you're on.

CARTCOOKIE

This cookie stores your selections in the shopping basket. The checkout process will not work without this cookie.

SecureQLID

This cookie is used as part of the technical operation of three.co.uk and the web servers that run the site.

compare Device

This cookie allows you to compare a device with another one in our online Three store.

MY3_USER

This is a secure cookie that will store key information about your Three account type - such as contract type, country, your plan name and your first name. It does not store any financial information or any personal address information.

APACHE-COOKIE-100

This cookie is used by our web servers to make your visit to three.co.uk possible and manage your web browser session across the servers we have.

_utmx

This cookie helps determine the most effective design for three.co.uk in order to work on specific browsers. Occasionally we run tests on three.co.uk to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers.

_utmxx

Occasionally we run tests on three.co.uk to see which menus, links, banners and content works the best. We do this using something called A/B testing (or multi-variant testing). This means that some people are offered different content as a test and some aren't. This cookie is part of this test method and is designed to offer customers tailored content and relevant offers.

stack_ch

This cookie allows us to track your entire journey on three.co.uk

stack_cmp

This cookie allows us to track your entire journey on three.co.uk

wpmp_switcher

This cookie is used on the Three blog to switch between the web desktop view and a mobile-optimised view of the site.

__evo_uid

This cookie allows us to track that you have used our product recommendation tool.

__evo_Three_rsi

This cookie stores any information you may have requested using our product recommendation tool so we can display your tailored recommendation when you return to three.co.uk.

__evo_sid

This cookie allows us to remember any information you may have requested using our product recommendation tool.

tuk_rweb

This cookie is used to let you access My3 to settle a bill, when your data services have otherwise been stopped. Without this cookie, you won’t be able to get into My3 to pay an overdue bill.

cloudiqOptInEmail

This is a secure cookie that is used by our analytics and marketing service provider, CloudIQ. Unless you have disabled cookies, it is used to collect and store information on any product(s) within your basket, your email address and first name (if you enter these within the relevant fields of our online purchase form). If you abandon your purchase(s), this information will be used to send you email(s) reminding you of, and linking through to, the selected items within your basket. The use of personal data for these purposes will remain under our control at all times and you are free to unsubscribe from this service.

UID Persistent

This cookie is used by our partner Clicktale to anonymously identify a visitor of the website for the purpose of enabling the Clicktale software to track such visitor’s actions across the client’s website.

WRIgnore Persistent

This cookie is used by our partner Clicktale to indicate that the user was not selected during random ratio check. This user will not participate again in the random ratio check for as long as the life time of the cookie.

__CT_Data Persistent

This cookie is used by our partner Clicktale to count the number of page views or visits of the anonymous visitor for the purpose of enabling the Clicktale software to track the number of page views or visits a visitor made on the client’s website.

_CT_RS_ Persistent

This cookie is used by our partner Clicktale to indicate whether a user is being recorded and by what reason (Random, Enhanced, Forced, ETR).

_CT_Log Persistent

This cookie is used by Clicktale's client logging infrastructure to continue logging user page views. As long as this cookie exists, client Logging will be active for the user, sending statistics about Clicktale's JavaScript code execution flow and state (used for debugging and monitoring only).

ctm Persistent

This cookie is used to identify a visitor of CEC. Specifically, it is used to store visit ID, visitor ID, page view Id and last user interaction timestamp.

This data is then used for tracking across the website.

backendDataInSessionFlag

Flag that indicates if we retrieve user based targeting data in the current session.

kampyleUserSessionsCount

Tracks number of sessions user has been in the browser.

DECLINED_DATE

Timestamp indicating when an intercept was last declined / survey was last closed.

SUBMITTED_DATE

Timestamp indicating when a survey was last submitted.

kampyleUserSession

Timestamp indicating when the user has started his session.

kampyleSessionPageCounter

Tracks the number of pages the user has been in the session.

kampyleInvitePresented

Flag indicating whether an intercept was presented in the session.

kampylePageLoadedTimestamp

Timestamp indicating when the page was loaded. Used for time on page targeting.

kampyleUserPercentile

Number between 0-1 used for percentage of users targeting.

LAST_INVITATION_VIEW

Timestamp for when the last intercept was presented.

kampyle_userid

UUID for identifying a user.

If you use any of our 'share' tools to share three.co.uk content with friends via social networks like Facebook™ and Twitter™, you may be sent cookies from these websites. We don't control the settings of these cookies, so it’s worth checking the third-party websites for more information about their cookies and how to manage them.

To find out more about cookies in general and how to manage them, please visit aboutcookies.org (please note that we can't be responsible for the content of external websites).

•  May 2018