A53 5G/ A52s with Buds Live gift-with-purchase promotion terms and conditions (“Promotion”)

Terms and conditions

A53 5G/ A52s with Buds Live gift-with-purchase promotion terms and conditions (“Promotion”)

This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available on purchases of Samsung Galaxy A53 5G or Samsung galaxy A52s 5G between 00:01 GMT on 17th March 2022 and 23:59 BST on 26th April (“Promotion Period”) from participating retailers .

(“Eligible customers”) must be a legal resident (aged 18+) of the United Kingdom (“Individual Participant”) or a company registered in the UK (“Company Participant”).  For the avoidance of doubt, within these Terms and Conditions the term “Participant” shall be taken to refer to both Individual Participants and Company Participants (and the applicable plural) unless stated otherwise. 

Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter. Sales staff of any Participating Retailers and their friends and family are eligible to participate only so long as they have not received a staff discount on the Qualifying Item used to take to part in the Promotion.

Network providers, retailers, distributors, resellers and any person who purchases a Qualifying Item for resale or otherwise not as the user of the Qualifying Item, may not participate in this Promotion and are specifically excluded as a Participant.

Eligible Customers who purchase any Samsung Galaxy A53 5G or Samsung galaxy A52s 5G directly from Three (“Qualifying Item”) can receive one Samsung Buds Live in black (“Promotional Item”) by submitting a valid claim to Promoter via www.samsungpromotions.claims/galaxy-a-buds (the “Website”), and complete the presented claim form by providing the requested information (including (but not limited to) the IMEI number of the purchased Qualifying Item and if requested the proof of purchase in order to make an application for their Promotional Item under the Promotion (a “Claim”).

Individual Participants making a Claim under the Promotion must register for the Samsung Members App using either an existing or newly created Samsung Account, and then visit the Benefits section of the Samsung Members App and click on the Claim banner to be directed to the Website so as to upload the required information to make a Claim for a Promotional Item. The required additional information for a completed Claim will include the proof of purchase and IMEI number of the Qualifying Item purchased.

Participants may submit a maximum of one (1) Claim per Qualifying Item purchased up to a maximum of one (1) Claim per Individual Participant and four (4) Claims per household. Company Participants may submit a maximum of one (1) Claim per Qualifying purchased up to a maximum of ten (10) Claims per Company Participant.

Claims must be submitted within 30 days of the date of purchase of the Qualifying Item (“Claim Period”), meaning that the final date to submit a Claim against a Qualifying Item purchased on 26th April 2022 is by 23:59 (BST) on 26th May 2022. For the avoidance of doubt, the date of purchase as shown on the relevant proof of purchase shall be considered day one (1). Claims received outside the Claim Period will be marked as invalid and will not be accepted.

Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon completed entry of a Claim. Please note that processing of Claims received may take up to seven (7) days from the date of receipt of the Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).

If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by phone on 03300545394 or email at: galaxy-a-buds@samsungpromotions.claims in the United Kingdom within seven (7) days of a Claim being submitted.

If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Promotional Item.

Subject to making a valid Claim in accordance with the Terms and Conditions, the Promotional Item will be delivered via recorded delivery and accompanied by a despatch notification email within forty-five (45) days of the Claim being validated to the United Kingdom postal address provided in the Claim. 

Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.

The Promoter reserves the right in its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of pre-order and purchase, as well as the identity, age and other relevant details of a Participant. This process may involve the Promoter sharing information with third parties. In the event your information is linked to fraudulent claims or abuse of the terms and conditions of any previous promotions you will be unable to participate in this Promotion and your Claim will be rejected.

If a Participant returns the Qualifying Item, the Participant must not make a Claim.  If a Participant returns or cancels the delivery of a Qualifying Item after submitting a Claim, the Claim will be invalidated, and the Participant must cancel the Claim immediately by calling the contact number previously stated.

The Promoter reserves the right to check with the Participating Retailer whether a Qualifying Item has been returned or delivery cancelled and by submitting a Claim the Participant provides consent to the Promoter to do so. Where the Promotional Item has already been sent then the Promoter shall seek to recover the Promotional Item from the Participant which where necessary may involve legal action being carried out against the Participant.

Should you wish to raise a dispute regarding a Promotional Item delivery, you must do so no later than 30 days from the date the despatch notification email referred to above has been sent to you.

Promotional Item and Qualifying Item are subject to availability.

Please review and comply with the Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/galaxy-a-buds, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Promotional Item, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.