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Order by phone: 0800 033 8006

Let us know about a critical illness

We understand this may be a difficult time, so we’ll try to make the next steps as simple as possible. 

Tell us about your illness or the Three customer you’re supporting. Then you can: 

  • Request changes to the account free of charge

  • Close the account 

  • Move to Pay As You Go 

  • Transfer ownership of the account to someone else

Or, if you’d prefer, you can call or chat to our dedicated team instead. They’re available Monday to Friday, 08:00 – 22:00 and Saturday and Sunday 08:00 – 18:00.  

We’ll email you within 10 working days to confirm we’ve made the change(s). If needed, we may get in touch to talk about your request. For details on how we handle your personal data or to manage your privacy preferences, visit our Privacy Portal.

Account holder's details

Something’s gone wrong – your form hasn’t been sent. Please check the information you’ve entered and try again.  

Please complete the details below.

    Are you filling out this form for you or on behalf of another person?
    • Mobile
    • Home Broadband
    • Mobile Broadband
    • Smart watch

    The account holder's details:

    Account holder's date of birth

    Please use the DD/MM/YYYY format

    What would you like to do on this account?

    • Close the account
    • Transfer it to another account
    • Move the number to a new mobile network

    Proof of illness

    To process your request, we need some information from you. Please select the condition you’re providing proof for:

    • Proof of critical illness
    • Proof of mental health condition
    • Proof of care home residency

    Drop your file below or upload from your device

    20 MB available for upload

    My files

    Please add any more information about this condition that you’d like us to be aware of (optional):

    Your details

    Date of birth

    Please use the DD/MM/YYYY format

    Getting in touch with you

    If you’ve asked to transfer this account to someone else or to another network, we may need to speak to you. We’ll contact you within 48 hours of your form being submitted, using the details you enter below.

    • Phone
    • Email
    • Morning (08:00-12:00)
    • Afternoon (12:00-16:00)
    • Evening (16:00-20:00)
    Declarations