On 26 March, we’re carrying out some system maintenance and won’t be able to take payments and complete top-ups. If you need to do either of these, please do so before this date or try again after 7am on 27 March. We’re sorry for any inconvenience caused.

Contact us.

Find out how to contact us and our dedicated Accessibility team.

Our dedicated Accessibility team is here to talk about how we can help. You might need to register to use some of our Accessibility services, which you can do through them.

Video Relay Service.

Contact us through a sign language interpreter - Launch InterpretersLive!

Launch InterpretersLive!

Monday to Friday between 9.00am and 6.30pm


0800 358 6799

Monday to Friday between 9.00am and 6.30pm.

Talk to us on webchat.

Chat to someone online.

Monday to Friday 9am - 5:30pm


Find your local store using our 3Store locator.


If you send us an email, we’ll get back to you within one working day.


Accessibility Services
PO Box 333
Glasgow G2 9AG


0141 204 8773

Monday to Friday between 9.00am and 6.30pm


0800 033 8011

Open Monday to Friday between 9.00am and 6.30pm


To speak to our Accessibility Team call 0333 338 1012

Open Monday to Friday between 9.00am and 6.30pm

More from this accessibility section.

Your account.

Helping you manage your account.

Your account.

Accessibility services.

Useful services for people of different abilities, including Directory enquiries, NGTS, InterpretersLive! and Emergency SMS.

Accessibility services.

Website accessibility.

Making sure our website is accessible and easy to use.

Website accessibility.