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Bills & contracts.

In your My3 account you can:

  • View and print out itemised bills from the last 12 months.
  • Pay your bills by Direct Debit or with a card.
  • Change how you get your bills.
  • Check your monthly allowances.
  • Check your price plan.

Not yet registered?

Download the 
Three App now.

Manage you account

on-the-go.

Check your allowances,

pay a bill or find a store at the tap of a finger.

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My bill is higher than expected.

 

Unexpected call charges

You've been charged for calls or texts unexpectedly.

 

Gone over your allowance.
You might have gone over your minutes or texts allowance.

 

 

Called or texted abroad recently.
If you've used your phone abroad, or called or texted someone while they were abroad, you'll have been charged.

 

 

Called or texted any premium rate numbers.

 

There are some numbers not included in your allowance that you'll always be charged for calling or texting, like competition numbers.

 

Find out more about numbers always outside your allowance.

Unexpected Data Charges

You've been charged for data unexpectedly.

 

Gone over your allowance.
You might have gone over your data allowance.

 

 

Gone abroad recently.
If you've used your device while abroad, you may have been charged.

 

 

Used data without realising it.
Phones often use data without you even realising it.

 

Find out more about knowing when you're using data.

First or Final Bill

It's your first or final bill.

 

Your first bill.
Your first bill will be higher than your normal bill cost.

 

Find out more about your first bill.

 

 

Your final bill.
Your final bill will also be higher than your normal bill cost.

 

Find out more about your final bill.

You've upgraded recently

You've upgraded recently.

 

Your first bill.
Your first bill after you upgrade will probably be higher than your normal bill cost.

 

Find out more about your first upgrade bill.

 

More billing support

More billing support.

Need help understanding your bill?
Watch our helpful video here.

Going abroad?
Make sure you check the cost of using your device in the country you're visiting.