Upgrades fraud.

We’re aware of an attempted fraud issue regarding upgrade devices and are working with police and relevant authorities on the matter. The objective was to steal high-end smartphones from Three but we’ve already put measures in place to stop the fraudulent activity. We’d like to reassure customers that their financial details are not at risk. We know how many customers are affected and they have been contacted.
Read the statement from our CEO

Upgrades.

If you'd like to upgrade your phone, tablet or a SIM only plan you're in the right place.

If you're a pay monthly phone customer.

Check your upgrade date.

Upgrade checker.

Then view your upgrade options in My3.

Login to My3.

No My3 Account? Register for My3.

You can upgrade if:

you're in the last 30 days of your contract, or your contract has ended.
you've paid all your bills.

If you're a Mobile Broadband customer.

Speak to one of our agents now to upgrade.

You can upgrade if:

you're in the last 30 days of your contract, or your contract has ended.
you've paid all your bills.

If you want to upgrade your tablet.

Speak to one of our agents now to upgrade.

You can upgrade if:

you're in the last 30 days of your contract, or your contract has ended.
you've paid all your bills.

If you're on a SIM Plan.

Call from your Three phone.
333*

Call from another phone.
0333 338 1003**

Call from abroad.
+44 7782 333 333***

You can upgrade if:

You’re on a 12 month SIM only plan and you’re in the last 38 days of your contract. If you’re not, you’ll have to pay an early upgrade fee. If you’re on a 1 month plan, you can upgrade right away pending a credit check.
you've paid all your bills.

Want to upgrade early?

You can upgrade before the last month of your contract, but you'll be charged an early upgrade fee. This fee is the remaining months of your current contract and will need to be paid at the time of upgrading. Get in touch if you want to upgrade early.

Support guides.

Recycle your old phone.

You can recycle or trade in your old phone.
See our trade-in page.

* Free, unless you’re on one of our new Essential Plans, in which case it will come out of any available minutes allowance or charged at your out of allowance rate of 35p per minute.

** Standard call rate applies.

*** Standard roaming costs apply. Find out about our international charges.