Free, next day delivery on phones, tablets and broadband devices
Next day courier delivery
Order by 20:00 and get your device delivered by DPD the next working day.
Next day store collection
Order by 20:00 to get your device delivered to your selected Three store, the next working day.
"Loved that I could order before 8pm. Great service. And had it delivered in to the store the next day."
Delivery times
Your new phone, tablet, or broadband device will be delivered by DPD the next working day, if you order by 20:00. Orders placed after 20:00 will arrive in 2 working days. We deliver between 09:00 and 18:00 during the week, but not on weekends or bank holidays.
SIMs are sent by Royal Mail First Class so they’ll arrive in 1-2 working days. Accessory delivery times vary from 1-3 days, but we’ll tell you the expected delivery date when you place your order.
Tracking your delivery
DPD will confirm your delivery slot by text or email, and you’ll get a link to Follow Your Parcel. We recommend that you download the DPD Local app to track delivery and change your preferences – like leaving in a safe place, or with a neighbour.
Pre-ordered devices
The delivery time for pre-orders is approx. 4 weeks, but this date depends on stock arriving from our suppliers. We’ll give you an estimated delivery date when you place your order. We’ll also let you know as soon as your device is on its way, or if there are any changes to delivery. You can track your order with DPD - or download the DPD Local app for more options.
"Text message received giving a one hour delivery slot and was delivered within that hour - excellent."
Returns and upgrades
Returns and exchanges
If you’ve ordered a phone, tablet, or broadband device online you can return or exchange it for free within 14 days of receiving it. Your device must be ‘as new’ to do this.
Just call us for free on 333 from a Three phone, or on 0333 338 1001 (standard charges apply).
Upgrades
If you’ve upgraded online or over the phone, your new device will be delivered between 08:00 and 18:00 on the date specified. You’ll be charged £4.99 for delivery and this will be added to your next bill.
Questions about your order
Alternatively call us on 0333 338 1001