We're really sorry, but due to technical issues, we can't access account information or make account changes, including topping up or buying Add-ons.
This includes within My3 and the Three app. We're doing everything we can to fix this right away.

Let's stay connected

Following government guidance, our retail stores are closed and our Contact Centre is operating a very limited service.

Need help right away? Find out the best ways to contact us at the moment.

Never has staying connected been so important. These unique and worrying times mean change for everyone.

How we stay connected to loved ones is now at our fingertips. The hugs and handshakes will return. But until then, it's down to us to keep the show on the road.

It's vital that everyone looks out for one another and rallies around to help those that need it the most. So get everyone on the family WhatsApp, FaceTime for a cyber brew, or pick up the phone for an old-fashioned natter. Whatever it is you do, make sure you stay connected.

We're closely monitoring events across the UK. We've got teams working to make sure our network performs for everyone at all times. So contacting family, loved ones, and the emergency services is available when you need. Keeping you connected is our top priority.

Existing customers

How we're keeping charities connected

To help some of the most vulnerable, and their families, we’re working with several charities throughout the country to supply equipment and access to a digital connection.

Connecting people and keeping them in touch with their nearest and dearest is a simple way for us to do our bit in these unprecedented times.

Our donations will mean that we’re able to help connect critically ill patients to their families, maintain support networks for kids with learning and social challenges, and get broadband into homes that aren't online.

We’ll continue to look at ways we can help and work with partners to ensure we keep the nation connected.

Stay safe everyone.

The Three Team

Are you offering free access to NHS 111 services?

We're offering free data access to all NHS websites, at home and abroad for all contract and Pay As You Go customers. All calls to NHS 111 & 119 are already free.

We've also removed our charge for using Hospedia, the bedside hospital communications service. For now, the only charge applied will be Hospedia's own. Check out Hospedia's website for more details on their services.

Are Three stores open?

Following government guidance, we're closing all our stores for the time being.

Beware of scammers

Some customers are receiving a text or email asking them for personal and financial information, due to Coronavirus. They appear to be from UK businesses.These are scams and are not genuine. If we want to talk to you about the Coronavirus, we’ll never ask you for either personal or financial details. You can report any messages you receive by texting 7726.

Stay safe and remain vigilant.

You can find more information about Smishing on our hub.

Keeping you connected – whatever your situation

We know that the current situation will have a financial impact on a lot of people. And we want to do everything we can to help make things easier for you.

All we ask is that you let us know by calling 333 from your Three phone. It's free, and you can call between 9am and 6pm, 7 days a week.

Staying on top of your bills

Check your latest bills, view contract details, and get answers to anything confusing, by visiting our Billing support section. Or if you'd prefer, you can use the Three app to get support and a whole lot more.

If you've got questions about your bills, call us on 333 and follow the automated options under the Billing and Payments menu.


Here at Three, we know it's more important than ever to stay connected.

And we want to help you with that.

Three Store advisors holding mobile phones

In-store advice without leaving your sofa


Three Store Now connects our online customers live to store advisors. They'll help you choose the perfect device by sending you product recommendations, pictures and videos. Sit in your living room and get a live stream - straight from the store to your laptop or mobile.

Visit Three Store Now

Person filming a Three Live broadcast

Get up close and personal with our live interactive demos


Check out the latest phones, services and deals on Three Live. Our expert presenters can show you everything you need to know - from help choosing which device to buy, right through to setting it up and getting to know the features.

Visit Three Live

Check out our partner offers

Keeping you entertained, informed and healthy with exclusive discounts.

New to Three? We've got you covered

Top-up from your bed, talk to the world

It's never been easier to top-up on Pay As You Go. Whether it's in-app, on our site or calling our self-service line on 444, you can do it right from bed. And then, stay connected with your loved ones around the world for less by using a prefix to get amazing value on International calling rates.

Get topped up now

Person using their phone in bed
Family using a tablet and phone

Stay connected to your world

We know that staying connected to loved ones around the world has never been more important for our customers.

That's why we're reducing the price of our Pay Monthly International Saver Add-on. This provides 3000 minutes of call time from the UK to 31 destinations around the globe, including many COVID-19-affected countries both inside and outside the EU.

Until 31 May, we're making the price £10 a month rather than the usual £15.32. If you already have it, we'll automatically reduce the amount you're charged while this offer is live too. We hope this helps ease the pressure a little and allows people to check-in on friends and family abroad.

Get International minutes

Need greater flexibility with your Home Broadband?

We have plans to suit all of our Home Broadband customers. But now more than ever we understand that life can be unpredictable. So, we’re offering a new one-month rolling Flexi 4G Home Broadband contract. Great connectivity, more flexibility.

Get Unlimited Home Broadband now

Child watching television
Customer speaking on a phone

Keeping you in touch

Pick up a free SIM today, and you can choose the right plan to make sure you can stay in touch with everyone you need to.

Get a free SIM

Why Three?