Network status checker
Here you can get more information about the current network situation in your specific area.
Enter your postcode below
Things that can affect your signal
Unfortunately, no network can tell you how strong your signal will be indoors. That's because the signal strength needed to pass through walls and windows varies from building to building.
Issues with your device or account
Your SIM card, phone settings, a low battery, and running older software can all affect the signal. If your account is on hold, that will also prevent use of the network.
The closer you are to a mast, the stronger your signal. It can also be affected by geographical things, like hills, valleys, forests, etc.
Strong winds, flooding, storms, falling trees, etc. can all affect phone masts.
Cranes or scaffolding, for example, can obstruct the signal.
Temporary network outages
When we're carrying out planned or unplanned maintenance, your signal will probably be affected.
Still need help?
Recent loss of signal
Poor or no signal generally
Problems with internet
Help with recent loss of signal.
If you normally have a signal but you've recently lost it, there
could be an
outage or an issue
with your device or account. Here are a few things you can try to get your signal up and
1. Check for outages
If you haven't already,
check your area's current
service to see if you've been affected by an outage.
2. Test your device
Try the following to see if any make a difference:
- Turn airplane mode on then off
- Turn your device off then on
- Ensure mobile data is on
Update your device's software
- Reset your network settings
3. Issues with your account
Sometimes a billing issue, or failed Top-up prevent access to our network. It's
checking out in
My3 or the Three
4. Try Wi-Fi Calling
In the meantime you can call and text over Wi-Fi with
pre-installed and it's compatible with iOS and Android devices.
5. Get in touch
If these tips haven't worked and you still need help with your signal,
please get in touch now.