Network & coverage support.

First, check the signal status in your area.

Oops. Something's gone wrong. Can you please try again?

We can't get your status update right now. We're really sorry about this.

Things you could try:

Check the postcode you entered, and try again
Try again in a few minutes
Visit our coverage checker where you can also check for network status

We're really sorry. There's a long-term outage in this area.

--MESSAGE--

Visit our coverage checker for detail on the coverage that's generally available in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

Our systems haven’t reported any network problems.

We might be working on information gathered from our Report An Issue form.

Use coverage checker to see the usual signal strength in this area.

We’ll check that this information is up to date every 30 minutes. (last updated --LASTUPD--).

We're planning some network improvements in your area.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

We carried out essential works in your area recently.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

We're really sorry. There's an issue with the network in your area at the moment.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes. (last update --LASTUPD--)

Sorry, we had some problems in your area earlier.

--MESSAGE--

Use coverage checker to see the typical signal strength in this area.

This information is updated every 30 minutes (last updated --LASTUPD--).

Things that can affect your signal.

Building materials.
Unfortunately, no network can tell you how strong your signal will be indoors. That's because the signal strength needed to pass through walls and windows varies from building to building.
Issues with your device or account.
Your SIM card, phone settings, a low battery, and running older software can all affect the signal. If your account is on hold, that will also prevent use of the network.
Location.
The closer you are to a mast, the stronger your signal. Signal can also be affected by the lay of the land (hills, valleys, forests etc).
Extreme weather.
Strong winds, flooding or falling trees, for example, can affect our masts.
Temporary structures.
Cranes or scaffolding, for example, can obstruct the signal.
Temporary network outages.
When we're carrying out planned or unplanned maintenance, your signal will probably be affected.

Help with recent loss of signal.

If you normally have signal but you've recently lost it, there could be an outage, or an issue with your device or account. Here's a few things you can try to get your signal up and running again.

Check for outages.
If you haven't already, check the coverage and network status in your area to see if you've been affected by an outage.
Test your device.
Try one or more of these and see if they make a difference.
- Turn airplane mode on then off
- Turn your device off then on
- Ensure mobile data is on
- Update your device's software
- Reset your network settings *
* This will remove your Wi-Fi passwords
There could there be an issue with your account.
Most likely it's not this, but sometimes a billing issue or a failed top-up can stop you accessing the network.

Visit My3 or download the app to check your account status.
In the meantime, you can call and text over Wi-Fi.
Some phones have Wi-Fi Calling ready to use, which is compatible with most iPhones and Android phones.
Get in touch.
If you'd like to talk it through, please dial 333 free from a Three phone, or call 03333 381 001 from any other phone.

Help with poor or no signal generally.

We're really sorry if you're having ongoing problems with signal, but here's a few things you can try.

Is the problem always in the same place?
Some locations have a weaker signal, and unfortunately no network can tell you how strong your signal will be indoors. Use our coverage checker to see what the signal strength is like where you are.
Does the problem happen everywhere?
It could be a device issue. Try one or more of these and see if they make a difference.
- Turn your device off then on
- Update your device's software
- Reset your network settings *
* This will remove your Wi-Fi passwords
Could there be an issue with your account?
Most likely it's not this, but sometimes a billing issue or a failed top-up can stop you accessing the network.

Visit My3 or download the app to check your account status.
Check to see if you can get 4G Super-Voice.
4G Super-Voice lets you make calls, send texts and browse the internet in places in your home you never could before.

Check if you're 4G Super-Voice ready.
You can call and text over Wi-Fi .
Some phones have Wi-Fi Calling ready to use, which is compatible with most iPhones and Android phones.
Get in touch.
If you'd like to talk it through, please dial 333 free from a Three phone, or call 03333 381 001 from any other phone.

Help with internet problems.

Issues with internet access or download speeds? Sometimes at peak hours, the speeds can slow a little.

Check for coverage issues or temporary outages.
Our 3G and 4G networks both provide data coverage.

Use our coverage checker to see what the signal strength is like in your area and to check for temporary outages.
Rule out a simple device issue.
Try one or more of these and see if they make a difference.
- Turn airplane mode on then off
- Turn your device off then on
- Ensure mobile data is on
- Update your device's software
If you're abroad, you'll need to have data roaming enabled (charges may apply).
Check your device's network settings.
- Check the Access Point Names (APN) in your settings
- Reset your network settings *
* This will remove your Wi-Fi passwords.

For more help with these tips, visit Device Support, select your device, and choose 'Connecting to the internet'.
Could there be an issue with your account?
Most likely it's not this, but sometimes a billing issue or a failed top-up can stop you accessing the network.

Visit My3 or download the app to check your account status.
For now, you could try connecting to Wi-Fi.
While we try and get to the root cause of the issue, you might find it helpful to connect to Wi-Fi where possible.
Get in touch.
If you'd like to talk it through, please dial 333 free from a Three phone, or call 03333 381 001 from any other phone.

More about our network.

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Network & coverage support.

First, check the signal status in your area.

Oops. Something's gone wrong. Can you please try again?

We're really sorry. There's a long-term outage in this area.

Our systems haven’t reported any network problems.

We're planning some network improvements in your area.

We carried out essential works in your area recently.

We're really sorry. There's an issue with the network in your area at the moment.

Sorry, we had some problems in your area earlier.

Still need help?

Things that can affect your signal.

Building materials.

Issues with your device or account.

Location.

Extreme weather.

Temporary structures.

Temporary network outages.

Help with recent loss of signal.

Check for outages.

Test your device.

There could there be an issue with your account.

In the meantime, you can call and text over Wi-Fi.

Get in touch.

Help with poor or no signal generally.

Is the problem always in the same place?

Does the problem happen everywhere?

Could there be an issue with your account?

Check to see if you can get 4G Super-Voice.

You can call and text over Wi-Fi .

Get in touch.

Help with internet problems.

Check for coverage issues or temporary outages.

Rule out a simple device issue.

Check your device's network settings.

Could there be an issue with your account?

For now, you could try connecting to Wi-Fi.

Get in touch.

More about our network.

Top support articles.

Yeah, awesome.

Did you find this page useful?

Help us improve.

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Thanks for your feedback.