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Sorry for any disruption this is causing. Our engineers are working on an ongoing problem.
We’ll be posting updates here as we progress. We're working to have things fixed as soon as possible.
Find more help and advice below.
Last updated on --LASTUPD--.
Our systems haven’t reported any network problems.
Use coverage checker to see the usual signal strength in this area.
We’ll check that this information is up to date every 30 minutes. (last updated --LASTUPD--).
We’re performing network upgrades in your area
We're sorry for any disruption you're experiencing. But you’ll be able to enjoy a better, stronger network very soon.
As part of The Big Network Build, we’re making a significant investment in our network to bring you an improved 4G network, and new 5G infrastructure.
Find more help and advice below.
Last updated on --LASTUPD--.
We carried out essential works in your area recently.
--MESSAGE--
Use coverage checker to see the typical signal strength in this area.
This information is updated every 30 minutes (last updated --LASTUPD--).
We’re fixing an issue with our network in this area
We’re sorry for any disruption you experience. Our engineers are working on masts nearby, which means the rest of our network is handling more traffic than usual.
Updates on our work will be posted here. We’re working as fast as we can to build a better, stronger network in your area.
Unfortunately, no network can tell you how strong your signal will be indoors. That's because the signal strength needed to pass through walls and windows varies from building to building.
Issues with your device or account.
Your SIM card, phone settings, a low battery, and running older software can all affect the signal. If your account is on hold, that will also prevent use of the network.
Location.
The closer you are to a mast, the stronger your signal. Signal can also be affected by the lay of the land (hills, valleys, forests etc).
Extreme weather.
Strong winds, flooding or falling trees, for example, can affect our masts.
Temporary structures.
Cranes or scaffolding, for example, can obstruct the signal.
Temporary network outages.
When we're carrying out planned or unplanned maintenance, your signal will probably be affected.
Help with recent loss of signal.
If you normally have signal but you've recently lost it, there could be an outage, or an issue with your device or account. Here's a few things you can try to get your signal up and running again.
Check for outages.
If you haven't already, check the coverage and network status in your area to see if you've been affected by an outage.
Test your device.
Try one or more of these and see if they make a difference.
Turn airplane mode on then off
Turn your device off then on
Ensure mobile data is on
Update your device's software
Reset your network settings *
* This will remove your Wi-Fi passwords
There could there be an issue with your account.
Most likely it's not this, but sometimes a billing issue or a failed top-up can stop you accessing the network.
In the meantime, you can call and text over Wi-Fi.
Some phones have Wi-Fi Calling ready to use, which is compatible with most iPhones and Android phones.
Get in touch.
If you'd like to talk it through, just get in touch.
Help with poor or no signal generally.
We're really sorry if you're having ongoing problems with signal, but here's a few things you can try.
Is the problem always in the same place?
Some locations have a weaker signal, and unfortunately no network can tell you how strong your signal will be indoors. Use our coverage checker to see what the signal strength is like where you are.
Does the problem happen everywhere?
It could be a device issue. Try one or more of these and see if they make a difference.
Turn your device off then on
Update your device's software
Reset your network settings *
* This will remove your Wi-Fi passwords
Could there be an issue with your account?
Most likely it's not this, but sometimes a billing issue or a failed top-up can stop you accessing the network.
