Contact us

Following government guidelines, our retail stores are closed in England for the duration of lockdown. That means that, wherever possible, it's better to use our digital tools to answer your questions. Find the one that's right for you below.

• The Three app is always your first port of call. You can answer most queries and manage your account at the tap of a thumb.

• We also have lots of automated self-service phone options. You can check your allowance, make payments, top-up your phone and check your plan end-date without having to talk to us. Just call 333 from your Three phone.

Three Live is our hourly live broadcast channel. You can ask our presenters anything about our products and services. While they aren’t able to access specific account information, they can help with general queries.

Three Store Now lets you talk one-to-one online with one of our store advisors. Even though they can’t access specific account information, they can help you pick the right device or plan for you. They’re also able to help with any general questions.

No matter your issue, we want to help. Check out our Support pages for some of our common fixes.

Issues with billing or payments?
Time for an upgrade?
Need info about your price plan?
Problems with your My3 account
Network issues
Roaming and international info

Stay connected

Three Store advisors holding mobile phones

Chat to our advisors without leaving the sofa

Three Store Now lets you chat live to our store advisors from the comfort of your own home. They can help you choose the perfect device by sending recommendations, pictures and videos. Chill out with a live stream from our store, straight to you.

Visit Three Store Now

Person filming a Three Live broadcast

Get up close and personal with our live demos

Check out the latest phones, services, and offers with Three Live. Our presenters can show you everything you need to know. From help choosing the right device to getting it set up, we’re here to help.


Visit Three Live