Make a claim with Three Rescue.™


If you took out insurance with us before 6 March 2020, you’ll have Three Rescue™ insurance policy. Please follow the instructions below if you need to make a claim.

Three Rescue

Make a claim with Three Rescue™


There are 2 types of Three Rescue™ cover. Damage Cover includes cracked screens, accidental or liquid damage, and Full Cover adds loss or theft - in case your device is ever misplaced or stolen.

Please note Full Cover was removed from sale from 1 October 2018.

For more information you can check our summary of what's covered with Three Rescue™, or download your policy details.

If your phone has stopped working and it's less than 2 years old, your device may be covered by the manufacturer's warranty and you might not need to make an insurance claim.

Make a claim right now.


Online is the quickest and easiest way to submit a Three Rescue™ claim.

If your claim is completed before 8.30pm on a weekday or 2.30pm on a weekend, we'll deliver a replacement device the next day.*

Three Rescue™ terms and conditions and a claim excess fee apply.

Start a claim.


Retrieve a claim

Three Rescue

Frequently asked questions.

Can I make an insurance claim over the phone?

What happens after I make a claim?

How do I contact Three Rescue™?

Is there an excess fee for claims?

What happens if my device is lost or stolen?

*Next day delivery in mainland Great Britain only for claims completed before 8.30pm Monday to Friday, or 2.30pm on weekends. Excluding Bank Holidays. Any replacement device you receive may be refurbished to ‘as new’ standard, using original equipment manufacturer parts. If you think we're late please let us know and if we have missed our delivery promise, we'll give you £20, credited to your bank account within 30 days.

Three Rescue™ is administered by Asurion Europe Limited ("Asurion"), which is authorised and regulated by the Financial Conduct Authority (no. 502545), registered address: Three Rescue™, PO BOX 670, Brentford, TW8 1DA.

If purchased after 7th August 2017:
The insurer is WDP Insurance Limited, which is authorised by the Gibraltar Financial Services Commission, and is authorised and subject to limited regulation by the Financial Conduct Authority. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request. WDP is registered in Gibraltar with company number 115687 at 1st Floor, Grand Ocean Plaza, Ocean Village GX11 1AA, Gibraltar. Please see your Welcome Pack for further details.

If purchased before 7th August 2017:
The Insurer is Liberty Mutual Insurance Europe Limited ("Liberty"), which is authorised by the Prudential Regulation Authority and is regulated by the Financial Conduct Authority and the Prudential Regulation Authority (no. 202205). Please see your Welcome Pack for further details.