5G - FAQs

5G is the fifth generation of mobile network delivering a massive leap forward in both speed and quality. Data moves faster, it's more responsive, and you'll be able to connect a lot more devices at the same time.

All our SIMs are 5G ready, so to get 5G, first get yourself a 5G compatible device. Then, get to one of our 5G coverage areas as the network rolls out.

5G is the fifth generation of mobile network. It works in the same way as previous generations of mobile network. Like 4G, a system of sites sends data through radio waves. Each cell site is connected to a network. This network carries data from your device to where it needs to go to.

Our 5G customers are already getting a service that’s up to 10X faster than what they had on 4G.

Our 5G network is ready to take you wherever life goes. As the service rolls out, all 5G customers should experience much higher speeds than on 4G.

Obviously there will always be local factors that can influence mobile service. This is applicable to all mobile networks and devices. However, we’ve dedicated 140MHz of spectrum to delivering our 5G service. That’s 50MHz more than any other UK network operator.

We’re rolling our 5G network out across the UK, and it’s currently available in the following towns and cities:

We'll continue to roll out 5G through 2022 and beyond. You can visit our website for more info and further updates.

We've got some great 5G devices available already, and we'll be updating these as more are released. The best thing to do is to see all the devices available on three.co.uk/5G.

5G-Ready devices will require a software update for the device to be 5G enabled. If you should be getting 5G and you're not, make sure your device is updated to the latest software. If you've done this and you've definitely got a 5G-ready SIM, you can check your area on our coverage checker. If after all of this, you're still not getting 5G, let us know so we can help.

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