Your Right to Complain

If you believe we haven’t handled your personal data in line with data protection laws, you have the right to raise a complaint with us.

Please contact us using our How to complain page as soon as possible. One of our dedicated team will investigate and respond to you as quickly as possible.

To help us investigate your concerns effectively, please include as much detail as possible when raising your complaint, including:

• The nature of your concern
• The personal data or processing activity involved – if known
• Any relevant dates or interactions.

Once we receive your complaint: 

• We'll acknowledge receipt of your complaint within 30 days 
• We'll assess and investigate whether there has been an infringement of data protection law 
• We may contact you for further information where necessary 

We aim to provide a response within 30 calendar days. If your complaint is complex, we will keep you informed of progress and expected timelines.

After our investigation, we’ll explain the outcome we’ve reached. We’ll also let you know of any correction actions – if applicable. We’ll let you know what the next steps are, if you’re unhappy with the outcome.

If you’re not happy with our response, or believe we’ve not handled your complaint appropriately, you have the right to raise a complaint with the ICO.

Website: www.ico.org.uk

Telephone: 0303 123 1113