Registering cards and making payments

Once you've registered a card, you can make it your default or delete it when you no longer want to use it.

Registering a card

When you register a card, we'll save the details to your account, making payments quick and easy. You can still make payments without registering, though.

You can register a card as soon as you've set up your account. We accept any of the major card types, including Visa, Maestro, MasterCard, and American Express. Just make sure your card's registered to a UK address.

Up to 2 payment methods can be registered at once – but you'll need to pick one to be your default. That'll be the one that's automatically used for any recurring payments you set up.

Please note: You can only add a new payment method on Pay As You Go when buying a Top up, Data Pack, or Add-on.

To register a new payment method on Pay Monthly:

1. Log in to your account
2. Go to Manage payments
3. Tap Edit/Add
4. Select Pay with a different payment method
5. Choose Bank account or Pay by card and follow the on-screen steps

If your card's been registered successfully, you'll see a confirmation screen. And if there's been an error, we'll let you know – hit Try again or Use a different card to have another go.

If you've saved a card before, you'll see the option to make your newly-registered card the default one – just pick Yes or No.

To register a new payment method on Pay As You Go:

1. Log in to your account
2. Go to Top up
3. Select Add new payment details and follow the on-screen steps 

You can delete a registered card any time. Here’s how: 

Deleting a saved card on Pay Monthly

1. Log in to your account
2. Go to Make a payment or Make a prepayment
3. Enter an amount when prompted. Enter £0.00 if you don’t want to make a payment.
4. Choose the card you want to remove, then tap Delete card and Confirm. 

Deleting a saved card on Pay As You Go

1. Log in to your account
2. Go to Top up 
3. Select the card you want to remove, then tap Delete card and Confirm

Important: You must have at least 1 payment method registered on your account to make recurring payments. 

If you delete your default card but have a second one saved, it’ll automatically be used for any recurring payments. To make a new card your default, please use the registration steps above.

Saving your cards makes payments much easier, but it's not the only way to pay.

Paying with a saved card

If you've registered your card, making payments couldn't be easier. Once you've selected what you want to buy, just follow these steps:

1. Select the card you'd like to use from the list of saved cards
2. Enter the card's CVV number (those 3 digits on the back)
3. Hit Pay Now to make your payment

Paying with a new card

If you haven't registered a card yet, no problem – you'll just need to enter your details. Once you've chosen what you want to buy, follow these steps:

1. Confirm the name that's displayed. By default, the name that's saved on your account will show here, but you can change this by selecting Enter a different name
2. Check that the displayed card address is correct. If it isn't, or you don't already have an address registered to your account, select Use a different address,thenenter your details
3. Enter your card number, expiry date, and CVV (those 3 digits on the back)
4. Hit Pay Now to make your payment

If you have a saved card slot available, you'll be asked if you'd like to save this one. This'll make payments much quicker next time.

To make a payment when you're not logged in, follow these steps:

1. When prompted, enter the title and name that's on your card, then hit Confirm
2. Find the right address by entering your postcode and selecting Find address, or enter it manually
3. Enter your card number, expiry date, and CVV (those 3 digits on the back)
4. Select Pay Now to make your payment

If a payment fails, you'll get an error message. To attempt a payment again with the same card, hit Try again.

If you make 3 failed attempts, you'll be temporarily blocked from making payments with that card. This is a security measure to keep you and your account safe.

If you don't want to try making a payment again with the same card, no problem. Just choose Use a different card.

• If you change your mind, you can hit Cancel at any point before you make your payment
• If you go ahead and your payment is successful, you'll see a confirmation on the screen

If you need more help with anything, start a Live Chat to talk to one of our advisors.