3G Switch Off
We’re phasing out our 3G network and aim to switch it off by the end of 2024. It’s a good time to make sure your settings are correctly enabled, to make the most of our network.
How to ensure your device is 4G ready
It looks like you’re already using a device that’s compatible with our 4G / 4G Calling (VoLTE) network. If you’re connecting to 3G, or don’t have 4G Calling enabled, your services will be impacted. Here’s how to check you have 4G data and 4G Calling connectivity;
Check for a software update:
Android:
Settings > System > About phone > Updates > Check for update
iPhone (iOS):
Settings > General > Software Update
Samsung:
Settings > Software Update > download & Install
Check you have 4G data enabled:
Android:
Settings > Network & Connection > Mobile Networks > Preferred Network Type > Tap 4G
iPhone (iOS):
Settings > Mobile data > Mobile data Options > Voice & Data > Tap 4G
Samsung:
Settings> Connections > Mobile Networks > Network Mode > LTE/3G/2G
Check you have 4G Calling (VoLTE) enabled:
If you’ve bought your device from Three, we’ve got you covered and have auto enabled this setting. So, you may not see the options to change this
Android:
Settings > Network & Internet > SIMs > Tap preferred SIM > Tap 4G Calling to ON to enable
iPhone (iOS):
Settings > Mobile data > Mobile data Options > Voice & Data > Toggle VoLTE button to ON to enable (iOS)
Samsung:
Settings> Connections > Mobile Networks > Toggle VoLTE button to ON to enable
Settings may differ depending on your device and software type. Please refer to the device support tool for device-specific settings help.
We aim to include as many device make & models as possible, but if your device isn’t listed in our support pages, please reach out to your manufacturer for support.
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