We’re making changes to 3G

We’ve noticed that you’re currently using our 3G network for data and calls, rather than 4G for data and 4G Calling (also known as VoLTE).

Over the coming months, we’re phasing out our 3G network and making improvements to 4G in areas where you use your device. So, you may notice a reduction in your coverage, and you may not be able to make and receive calls/texts, or use data, where you’ve previously been able to.

First, check whether your phone is 4G compatible and see if you’re able to use 4G Calling. If you’re a Mobile Broadband customer, please also check whether you have a 4G device. You can do this in our device support hub. If you’ve recently upgraded your device, you may not need to do anything.

If you do have a compatible device with 4G data and 4G Calling, double check you’re connecting to 4G in your Settings menu. If you need help doing this, please check our device support.

We recommend you consider changing your device to one that’s compatible with 4G data and 4G Calling. This means that when we switch off 3G (by the end of 2024) you won’t be affected. Other networks in the UK and abroad are also in the process of phasing out their 3G service.

• See our range of 4G and 5G handsets
• See our range of 4G and 5G broadband devices

Our 3G switch off will happen gradually, so you may not need to change your device right away. However, it’s likely that you’ll experience some service interruption over the next few months impacting calls, texts, and data. If you’re not ready to get a new device right now, you can review your network experience in the coming months and then make a decision.

If you need special assistance or want to talk about the different options available to you in more detail, there are a number of ways to get in touch with us. 

Just be sure to mention the 3G switch off when you call, so our team know how to help.

While we work on phasing out 3G, we’re able to improve our 4G and 5G network. We’ll be able to bring more people in more places a better, faster, and more reliable 4G experience. We’ll be switching off 3G completely by the end of 2024.