Important: Confirmation of your Direct Debit set-up

Thanks for setting up a Direct Debit payment with Three.

We’ll process your Direct Debit every month and by paying this way you will receive a £5.00 Direct Debit discount off your monthly payment. You can cancel your Direct Debit at any time, but we recommend setting up another Direct Debit or regular card payment otherwise you would lose your direct debit discount, and your monthly payment will increase by £5.00. See for more details.

Your Payments will show as H3G on your bank statements.

Please see the full Direct Debit Guarantee below.

Direct Debit Guarantee

    • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

    • If there are any changes to the amount, date or frequency of your Direct Debit, Three will notify you five working days in advance of your account being debited or as otherwise agreed. If you request Three to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

    • If an error is made in the payment of your Direct Debit by Three or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Three asks you to.

    • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

Three is the trading name of Hutchison 3G UK Ltd.

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