Direct Debit issue 25th May

There was an issue with direct debits where a small number of payments were not taken from some customer accounts over the last week. We are really sorry for any inconvenience caused. Please read the below for more information and any action that you need to take.

What happened?

We should have collected your bill on or around the 25th May. Due to a processing error, we didn’t do that.

What will happen next?   

If you have paid your bill manually via a card payment between the 25th May and 1st June you do not need to take any more action and we will not try to collect it again. If you have manually paid it after this date, we will refund any extra payment automatically on 6th June.  This may take a few days to reach your account.  

If you have not paid your bill manually, we will attempt to claim this payment on 5th June. Please check your bank account to make sure that you have adequate funds available.   

What if I am struggling to pay?  

Don’t worry, please contact us via contact us to discuss your options. 

What will happen with my June bill?   

Your bill will be collected as normal in June.