Direct Debit issue

There was an issue with direct debits where a number of payments were not taken from some customer accounts over the last week. We are really sorry for any inconvenience caused. Please read the below for more information and any action that you need to take

What happened?

We should have collected your bill on 30th of May. Due to a processing error, we didn’t do that.

What will happen next?   

If you have not paid your bill manually, we will attempt to claim this payment on 7th June. Please check your bank account to make sure that you have the correct amount of funds available.

If you have paid your bill manually via a card payment between the 25th May and 2nd June you do not need to take any more action and we will not try to collect it again. If you have manually paid it after this date, we will refund any extra payment automatically on the 8th June.  This may take a few days to reach your account.

What if I am struggling to pay?  

Don’t worry, please contact us via contact us to discuss your options.