Go Roam Fair Use Policy
Background
Go Roam lets you use your plan, Add-on or Data Pack allowances in over 160 destinations around the world, subject to our fair use policies.
Note: Pay Monthly customers who joined or upgraded their plan on or after 1 October 2021, will incur a daily roaming charge to unlock their UK allowances for 24 hours in Go Roam destinations. It’s £2 in Go Roam in Europe destinations, £5 in Go Roam Around the World destinations and £7 in Go Roam Around the World Extra destinations.
The daily roaming charge is triggered as soon as a customer uses any of their plan allowances in a Go Roam destination. Find out more about Go Roam.
Go Roam is intended for occasional travel abroad for work and holidays. It’s not for prolonged use or as a permanent service while living or studying abroad. So, Go Roam is subject to fair use policies. This is so we can provide the best possible service to the majority of our customers.
Republic of Ireland and the Isle of Man are exempt from the daily roaming charge. And when roaming in the Republic of Ireland, fair use limits do not apply.
What are the rules on prolonged use?
If you roam exclusively in 1 or more Go Roam destinations for 2 full months in a rolling 12-month period, we may suspend your roaming services. So, you won’t be able to continue using your device abroad.
If you spend a full month abroad but some of that time is spent in a destination that isn’t included in Go Roam, this fair use policy won’t apply.
Alternative options abroad
If you roam for longer periods, you should consider buying a SIM from a local provider. All devices bought from us are unlocked, so you’ll be able to use other SIMs.
Alternatively, you can switch on Airplane mode in your device settings and use local Wi-Fi for data instead. You can also use apps such as Whatsapp to make and receive calls over Wi-Fi.
Pay As You Go inclusive roaming allowances
On Pay As You Go with an active Data Pack or Add-on? You can use a portion of your UK data allowance while roaming in any Go Roam in Europe or Go Roam Around the World destinations. The amount you can use depends on your Data Pack or Add-on.
Important: To use your Pay As You Go SIM abroad, you must first top up or add a Data Pack to your account. You must do this while you’re in the UK – if not, you won’t be able to use your services.
Returned to the UK?
If your roaming services have been suspended and you’re back in the UK, contact us to get them unblocked.
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