Any changes made to your account will trigger an SMS alert. As an example, this could be a change to your alternative number, home address or email.
You’ll also receive an SMS if there was a request to leave our network. This will generate a PAC to transfer your phone number. A PAC message may also be followed by a sudden drop of service. This could even be the first sign that something is wrong. If you receive a text message with a change that you haven’t asked for, get in touch.
We’d also recommend you call your bank and change your passwords to protect your bank accounts. Check out our guide on the types of fraud and ways to detect it.