System update FAQs

Why did you do a system update?

Updating our system is an important part of improving the service we provide. So, we’ve completed an essential system update from Thursday 2 November 2023 until Sunday 5 November.

Yes, our system update is now complete, and you can use everything as normal.

If you’ve got a Pay As You Go plan, it’s now been moved to one of our new Pay As You Go plans. You can find all the details of your charges for services in our Price Guide.

You can now pick from great value Data Packs, Top-Ups, and promotions. You can also auto-renew your Data Pack or Top-up. Check our Price Guide or visit My3 online or the Three app for full details.

If you already use the Three app, you’ll need to re-register using the email address you already have registered with us. Visit My3 online or the Three app to complete your registration.

If you have multiple accounts with us, you’ll need a different email address for each account.

Yes. You won’t need to enter your card details again.

Now that our system update is complete, you’ve got access to our brand-new packs and Add-ons. You can find them all on My3 online or the Three app.

Get in touch with us and we’ll send you an eSIM.

Our customer care team are available between 08:00 – 18:00 Saturday and Sunday. And Live Chat is available between 09:00 – 20:00 Saturday and Sunday. You can find more ways to get in touch with us at

If your question isn’t covered in these FAQs, you can call, use Live Chat, or visit a Three store.

Our customer wellness team will be here to help as normal. You can get in touch with them at

We’re sorry to hear you’re unhappy. You can raise a complaint with us over the phone, in-store, using Live Chat, or by using our online complaint form.

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