Switching your services
Before we can switch your services to Three, we need to confirm you understand what this means.
Your existing provider will have sent you important information about the impact the switch will have on your services with them. This will cover any charges you’ll need to pay or refunds you’re due. If you use your STAC to switch your services to Three and later change your mind about bringing your number to Three, you will need to contact your previous service provider to see if this is possible.
Our support pages have more information about our switching process. This includes information about your right to compensation if there’s a delay. These details are also in the pre-sales contract information.
We’ll keep a record of this consent, in line with regulations.