Samsung Galaxy S22 Series with Buds Pro gift-with-purchase promotion terms and conditions (“Promotion”)

This Promotion is operated by Samsung Electronics (UK) Limited (“Promotion”) and is available on purchases of any Galaxy S22, Galaxy S22+ and Galaxy S22 Ultra between 15:00 GMT on 9^th February 2022 and 23:59 on 5th April 2022 (“Promotion Period”) from participating retailers.

(“Eligible customers”) are legal residents of the UK aged 18+ or registered company in the UK. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter Sales staff of any Participating Retailers are eligible to participate so long as they have not received a staff discount on the Qualifying Item used to take to part in the Promotion. Eligible customers who purchase any Galaxy S22, Galaxy S22+ or Galaxy S22 Ultra directly from Three in Retail, Online or via the Contact Centre (“Qualifying Item”) can receive one pair of Galaxy Buds Pro (“Reward”) by submitting a valid claim to Promoter via www.samsungpromotions.claims/galaxylaunchoffers (the “Website”), complete the presented claim form and provide the requested information (including (but not limited to) the proof of purchase and IMEI number of the purchased Qualifying Item in order to make an application for their Reward under the Promotion (a “Claim”).

Claims must be submitted within zero (0) and sixty (60) days after the date of purchase of the Qualifying Item, meaning the final Claim date for purchases made on the last day of the Promotion Period (5^th April 2022) is the 3^rd June 2022 (the “Claim Period”). Claims received outside the Claim Period will be marked as invalid and will not be accepted.

Participants may submit a maximum of one (1) Claim per Qualifying Item purchased, a maximum of one (1) Claim per Individual Participant and four (4) Claims per household; and a maximum two hundred and fifty (250) Claims per Company Participant.

Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon completed entry of a Claim. Please note that processing of Claims received may take up to seven (7) days from the date of receipt of the Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).

If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at galaxylaunchoffers@samsungpromotions.claims or by phone at 03300545396 (UK) within seven (7) days of a Claim being submitted.

If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.

Subject to making a valid Claim in accordance with the Terms and Conditions, the Reward will be delivered via recorded delivery and accompanied by a despatch notification email within forty-five (45) days of the Claim being validated to the postal address provided in the Claim. 

Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.

The Promoter reserves the right in its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.

The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of pre-order and purchase, as well as the identity, age and other relevant details of a Participant. This process may involve the Promoter sharing information with third parties. 

If a Participant returns the Qualifying Item, the Participant must not make a Claim.  If a Participant returns or cancels the delivery of a Qualifying Item after submitting a Claim, the Claim will be invalidated, and the Participant must cancel the Claim immediately by calling the relevant contact number.  The Promoter reserves the right to check with the Participating Retailer whether a Qualifying Item has been returned or delivery cancelled and by submitting a Claim the Participant provides consent to the Promoter to do so. Where the Reward has already been sent then the Promoter shall seek to recover the Reward from the Participant which where necessary may involve legal action being carried out against the Participant.

Should you wish to raise a dispute regarding a Reward delivery, you must do so no later than 30 days from the date the despatch notification email referred to above has been sent to you.

Reward and Qualifying Item are subject to availability.

Please review and comply with Promotion instructions on how to claim and the terms and conditions which can be found here www.samsungpromotions.claims/galaxylaunchoffers, which are outside of Three’s control. Under no circumstances will Three (or its parent, subsidiaries and affiliated companies) be liable (unless such liability cannot be lawfully excluded) for any losses, damages, costs or expenses arising from or in any way connected with any errors, defects, interruptions, malfunctions or delays in the promotion, redemption process, or any Reward, subscription or product connected with the Promotion and Three excludes liability, to the fullest extent permitted by law for any loss or damage caused to the recipients of such items.