Skip to Search Skip to Content Skip to Footer

Order by phone: 0800 033 8006

Let us know about a bereavement

If you’ve recently lost a loved one, we’re sorry for your loss. We know this can be a difficult time so will do our best to make things as easy as possible for you.

To let us know about a bereavement, please fill in this form. It’ll help you:

  • Close the account
  • Transfer the account to someone else
  • Move the account to another network

We’ll email you within 5 working days to confirm we’ve made the changes.

Deceased account holder's details

Something’s gone wrong – your form hasn’t been sent. Please check the information you’ve entered and try again.  

Please complete the details below.

    • Mobile
    • Broadband
    • Smartwatch

    Their date of birth

    Please use the DD/MM/YYYY format

    Death certificate details

    It should be in the top-right corner of the death certificate.

    Please upload an image of the death certificate.

    Drop your file below or upload from your device

    My files

    What would you like to do?

    • Close the account
    • Transfer it to another account
    • Move the number to a new mobile network

    Your details

    Getting in touch with you

    If you’ve asked to transfer this account to someone else or to another network, we may need to speak to you. We’ll contact you within 48 hours of your form being submitted, using the details you enter below.

    • Phone
    • Email
    • Morning (08:00-12:00)
    • Afternoon (12:00-16:00)
    • Evening (16:00-20:00)
    Declarations