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Power of attorney

Let us know you are a Power of attorney, Deputyship or Guardianship or you are a benefits appointee by filling out this form.

You’ll need:

An LPA access code. This is a unique code that you can get from the attorney named on an LPA (lasting power of attorney).

If the power of attorney is registered in Scotland or Northern Ireland, you’ll need a copy of the power of attorney document.

If you have a Deputyship or Guardianship or you are a benefits appointee, you’ll need a copy of the document.

Once you’ve submitted this form, we’ll contact you within 10 days to get you set up. For details on how we handle your personal data or to manage your privacy preferences, visit our Privacy Portal.

Your details

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Please complete the details below.

    Account holder's details

    • Mobile
    • Home Broadband
    • Mobile Broadband
    • Smart watch
    Do they have a Pay monthly or Pay as you go plan? (required)

    The account holder's details:

    You can find this on their bill or welcome letter.

    Proof of power of attorney

    If the power of attorney is registered in England or Wales:

    Enter the LPA access code

    Access codes are 13 characters long and start with a V. You can find the code on the power of attorney document.

    If the power of attorney is registered in Scotland or Northern Ireland, or you have an alternative document (e.g. Guardianship, Deputyship, or benefits appointee), please upload a copy of the document.

    Please upload a copy of the document 

    Drop your file below or upload from your device

    20 MB available for upload

    My files

    Please let us know if there's anything else you'd like us to help you with, other than registration.

     

    Getting in touch with you

    If we have all the details needed, we'll register you on the account and send confirmation by email. If we need to contact you, we'll use your preferred contact method.

     

    • Email
    • Phone
    • Morning (08:00-12:00)
    • Afternoon (12:00-16:00)
    • Evening (16:00-20:00)
    Declarations