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Feel At Home.

Feel At Home.

With Feel At Home you can now use your current UK plan's allowance, or an Add-on allowance, to call and text the UK and get online in 11 destinations around the world - just like you would at home and it won’t cost a penny more.
 
If you use all of your plan's allowance or Add-on, or are using pay as you go credit, you'll benefit from special roaming rates that are lower than normal. So now you can chat to your family, text your friends, post gloaty status updates and share your holiday snaps whenever you like, without worrying about any nasty surprises on your bill when you get home.
 
Who can use Feel At Home?
Feel At Home is available to all Three customers - Pay Monthly, Pay As You Go, Mobile Broadband and Business customers. SIM plan customers who have been with Three for more than 30 days can enjoy Feel At Home as well, once international roaming is activated on their account.
 
Which destinations are included?
As a Three customer, you can use your UK plan allowance or Add-on allowance, just as if you were at home, to call and text the UK and get online right across the USA, as well as in Austria, Australia, Denmark, Hong Kong, Indonesia, Italy, Macau, the Republic of Ireland, Sri Lanka and Sweden.
 
So you can now tweet London from Las Vegas, text Derby from Dublin or call Hull from Hong Kong, without the worry of extra charges? Just remember, if you send texts or make calls to local numbers while abroad you’ll be charged our normal roaming rates. And if you’re using Pay As You Go credit or you use all of your inclusive allowances, we’ve arranged special roaming rates for you that are lower than normal in these destinations.
 
What do I need to use Feel At Home?
All you need to enjoy Feel At Home is a UK plan with inclusive allowances or an Add-on allowance that gives you minutes, texts and data. If you don’t have an allowance already, we recommend you buy an Add-on to fully enjoy the benefits of Feel At Home.
 
Then, as long as you have international roaming activated on your account, it’ll all happen automatically – as soon as you arrive in a Feel At Home destination. Just wait for your device to pick up a signal from any available local mobile network and you’re good to go.
 
If you’ve used a Euro Internet Pass before, remember that we would have turned off data roaming in destinations within the European Union (EU) when your pass expired, to stop you from getting any unexpected data bills. If you need to turn data roaming back on while you’re in a Feel At Home destination, just click on the link in the SMS we’ll send you when you first switch on your device on arrival. Then click on “Unblock my internet.”
 
You’ll also need a device which is compatible with the local networks that you will be roaming on. This isn’t normally a problem, but it’s important to know that not all devices will work in all countries due to the local network frequencies that they connect to being different from those used in the UK.  If you’re travelling to the USA for example, you’ll need a tri-band or quad-band device in order to pick up a local network. All handsets that we currently sell will work in the USA but, from our mobile broadband range, we’re afraid none of our dongles or mobile wifi devices are currently US-compatible. If you have a MBB SIM for use in a tablet, this shouldn’t be a problem. Click here to check which bands your device works on.
 
 
Visit our Support page for more information on using Feel At Home.
 
Not on Three?

 

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