Frequently asked questions.
- How do I get it?
Go Binge is available on the following tariffs, for all new and upgrading Three customers:
All handset Advanced plans of 4GB and above.
All SIMO Advanced plans of 4GB and above.
All Pay monthly MBB plans of 5GB and above.
If you’ve taken out a new contract with us, or if you’re upgrading, you’ll automatically have the Go Binge Add-on added on as part of the sale.
Existing customers can get Go Binge by changing plan to one with more data/minutes provided that the new plan is an eligible one (see above). Existing customers who are already on an eligible plan (see above) will still need to change plan to one with more data/minutes to get Go Binge. If you subsequently change your plan back to your original plan, you will no longer get Go Binge. If you cannot change plan to an eligible plan with more data/minutes (i.e. you’re on an Advanced plan with All-you-can-eat data and All-you-can-eat minutes), please call 333 to speak to us.
- How does it work?
As long as you’ve got some of your monthly data allowance left, you can access selected music and video streaming, at no extra cost, and without using up your own data.
Go Binge is an optional service and customers on eligible plans can elect to opt out at any time through my3 or by calling us on 333. As a mobile network we do not guarantee any particular speeds or quality, as these are dependent on multiple factors such as location, equipment, network demand and position in buildings. In addition selected services may only be available in Standard Definition. Service speed may be managed to ensure a quality experience for all our customers.
Just go to one of our partners’ apps or websites, pick your favourite song or video, and start enjoying.
Using Go Binge abroad.
You can use your data abroad to Go Binge with Feel At Home, but it’s worth remembering that you have different data usage restrictions depending on where you’re going. Check out more details on Feel At Home.
- What’s included?
Currently, the following services are available:
We’re always looking to add more services though, and we’ll let you know when we do.
Some services, such as Netflix, require separate subscriptions of their own. It’s also worth remembering that there might be additional content such as adverts, that might also come out of your data allowance.
- What if I run out of data?
If you have no data left in your data allowance, you’ll not be able to access the service until you buy more data or your data allowance refreshes.
- Are there any limits on how much I can stream?
No. As long as you have some of your regular data allowance left, you can Go Binge on our selected partners as much as you like.
- My streaming has come out of the wrong allowance, what do I do?
If you think your usage has come out of the wrong allowance, first check the restrictions of the offer. If you still believe it’s wrong, give us a call on 333 so we can look into it.
- Are the subscriptions to our partners’ devices included?
No. Go Binge is all about the data. If a service requires a subscription to view/access, you’ll need to set this up yourself.
- Is there an Add-on so I can use it with PAYG?
No this service is not available on PAYG.
- Will I be able to access my existing Netflix account, or do I have to set up a new one?
You don’t need a new account, just go to the Netflix app as normal. This is the same with all our partners.
- Is Go Binge linked to my SIM or SIM and device? Can I put my SIM in my friend’s Three device for them to use?
It’s linked to your account so you can pop your SIM in another device as long as it’s within our terms (e.g. a voice SIM can only be used in a handset).
- Is there any content that cannot be watched outside of the UK?
Positions for our launch partners are as follows:
Netflix: This works while roaming, but exact support will depend on whatever that country’s catalogue of shows and rights are.
Deezer: The majority of content works, with some exclusions.
SoundCloud: The free service is available in most destinations, depending on licensing agreements. The premium service is unavailable.
TVPlayer: The free version will work in other countries, but only where the license is allowed. The Plus service is only available in the UK.
Go Binge is available on selected services which may require separate subscriptions. Selected new plans. Must have regular data available in plan. Additional content, such as adverts, may use regular data. Includes Dave and History only via TV Player.Go Binge is an optional service and customers on eligible plans can elect to opt out at any time through my3 or by calling us on 333. As a mobile network we do not guarantee any particular speeds or quality, as these are dependent on multiple factors such as location, equipment, network demand and position in buildings. In addition selected services may only be available in Standard Definition. Service speed may be managed to ensure a quality experience for all our customers.